Tafadzwa Chitongo
@tafadzwachitongo
Assistant IT Administrator specializing in troubleshooting and ERP support.
ZimbabweWhat I'm looking for
I’m an Assistant IT Administrator focused on fast, reliable IT helpdesk support and keeping business systems running smoothly. I manage helpdesk calls, perform routine and on-demand maintenance for computers and printers, and troubleshoot network, software, and database systems, including carrying out systems backup procedures. I also provide first-line support for Sage Evolution, Pastel Partner, and other organization ERPs while optimizing computer resource usage and ensuring systems and applications stay updated.
I bring a broader capability across server performance monitoring, maintenance of network devices, and software/hardware installations and support. I’ve also developed and updated company websites (WordPress) and supported staff through induction and periodical training based on assessed training needs. Alongside this, my earlier IT Business Development Trainee and IT Intern experience strengthened my systems administration, Windows Server/desktop administration, security monitoring, application software support (Microsoft Office packages and ERP tools), and investigative troubleshooting—along with a strong drive to research new technologies and simplify complex business processes using emerging IT solutions.
Experience
Work history, roles, and key accomplishments
Assistant IT Administrator
Teecherz Home and Office
May 2023 - Present (3 years 1 month)
Managed IT helpdesk support and performed routine and on-demand maintenance for computers and printers. Maintained networks and database systems, executed backup procedures, supported ERP applications (Sage Evolution, Pastel Partner), and ensured systems and software stayed updated.
IT Business Development Trainee
Dekerry Holdings
Mar 2021 - Dec 2022 (1 year 9 months)
Developed IT growth strategies focused on customer satisfaction and financial gain, and identified customer needs and new market equipment. Supported systems administration and provisioning, installed and configured software and hardware, performed Windows Server/desktop monitoring and backups, and provided application and network support while troubleshooting incidents.
IT Intern
Teecherz Home and Office
Sep 2018 - Jul 2019 (10 months)
Provided first-line IT helpdesk support, performing maintenance and troubleshooting for computers, printers, and network, software, and database systems. Assisted with backups, ERP support (Sage Evolution, Pastel Partner), company website updates, server and network device monitoring, and staff induction training.
Education
Degrees, certifications, and relevant coursework
Midlands State University (MSU)
Bachelor of Science (Honours) in Information Systems, Information Systems
2016 - 2020
Completed a BSc Honours in Information Systems at Midlands State University (MSU).
Mufakose High School
Advanced Level, Economics, Business Studies, Geography
2015 -
Activities and societies: Subjects passed: Economics, Business Studies, Geography.
Completed Advanced Level studies with three A-level passes.
Mamunyadza High School
Ordinary Level, General Education
2012 -
Activities and societies: Subjects included Mathematics and English (and 5 others).
Completed Ordinary Level studies with seven subjects passed.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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