VimbaiNashe Mangozho
@vimbainashemangozho
Experienced IT systems administrator specializing in infrastructure, support, and cross‑departmental IT operations.
What I'm looking for
I am an IT professional with a proven track record supporting and maintaining IT infrastructure across a 20‑unit holdings group spanning automotive, manufacturing, retail, and security. I focus on delivering reliable user support, minimizing downtime, and maintaining asset accuracy.
In progressive roles from Support Officer to Group IT Administrator, I handled hardware, software, networking, and security tasks, resolved high volumes of support tickets, and led successful maintenance upgrades. I prioritize rapid, effective troubleshooting and preventative measures to protect data and systems.
I implemented streamlined onboarding procedures, established and maintained an accurate asset register, and delivered training that increased staff technical proficiency. My hands‑on experience includes Windows, macOS, Linux, Active Directory, virtualization, firewall and VPN management, and a range of industry applications.
I bring disciplined problem solving, strong communication, and teamwork to every role, and I seek to contribute to stable, secure, and efficient IT operations that enable business continuity and growth.
Experience
Work history, roles, and key accomplishments
Group IT Administrator
Scotia Holdings
Dec 2022 - Present (2 years 9 months)
Manage and maintain IT infrastructure across 20 business units, delivering user support and resolving technical issues to ensure high availability and operational continuity.
Group IT Systems Administrator
Scotia Holdings
Aug 2021 - Nov 2022 (1 year 3 months)
Administered systems and performed maintenance upgrades, support and onboarding across the group, achieving high upgrade success rates and improving account setup efficiency.
Group IT Support Officer
Scotia Holdings
Aug 2013 - Jun 2021 (7 years 10 months)
Provided frontline technical support resolving high volumes of tickets, maintained asset register accuracy, and delivered IT training to staff to improve technical proficiency.
Systems Administrator
Borrowdale Brooke Spar
Jan 2012 - Aug 2013 (1 year 7 months)
Maintained store IT systems and network infrastructure, providing support to retail operations and ensuring system availability for business continuity.
Education
Degrees, certifications, and relevant coursework
Catholic University of Zimbabwe
Bachelor of Business Management and Information Technology, Business Management and Information Technology
2013 -
Completed a Bachelor of Business Management and Information Technology program, covering business management principles alongside IT fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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