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VimbaiNashe MangozhoVM
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VimbaiNashe Mangozho

@vimbainashemangozho

Experienced IT systems administrator specializing in infrastructure, support, and cross‑departmental IT operations.

Zimbabwe
Message

What I'm looking for

I seek a hands‑on IT role supporting infrastructure and users in a collaborative environment, with opportunities to lead improvements, reduce downtime, and strengthen security.

I am an IT professional with a proven track record supporting and maintaining IT infrastructure across a 20‑unit holdings group spanning automotive, manufacturing, retail, and security. I focus on delivering reliable user support, minimizing downtime, and maintaining asset accuracy.

In progressive roles from Support Officer to Group IT Administrator, I handled hardware, software, networking, and security tasks, resolved high volumes of support tickets, and led successful maintenance upgrades. I prioritize rapid, effective troubleshooting and preventative measures to protect data and systems.

I implemented streamlined onboarding procedures, established and maintained an accurate asset register, and delivered training that increased staff technical proficiency. My hands‑on experience includes Windows, macOS, Linux, Active Directory, virtualization, firewall and VPN management, and a range of industry applications.

I bring disciplined problem solving, strong communication, and teamwork to every role, and I seek to contribute to stable, secure, and efficient IT operations that enable business continuity and growth.

Experience

Work history, roles, and key accomplishments

SH

Group IT Systems Administrator

Scotia Holdings

Aug 2021 - Nov 2022 (1 year 3 months)

Administered systems and performed maintenance upgrades, support and onboarding across the group, achieving high upgrade success rates and improving account setup efficiency.

SH

Group IT Support Officer

Scotia Holdings

Aug 2013 - Jun 2021 (7 years 10 months)

Provided frontline technical support resolving high volumes of tickets, maintained asset register accuracy, and delivered IT training to staff to improve technical proficiency.

BS

Systems Administrator

Borrowdale Brooke Spar

Jan 2012 - Aug 2013 (1 year 7 months)

Maintained store IT systems and network infrastructure, providing support to retail operations and ensuring system availability for business continuity.

Education

Degrees, certifications, and relevant coursework

CZ

Catholic University of Zimbabwe

Bachelor of Business Management and Information Technology, Business Management and Information Technology

2013 -

Completed a Bachelor of Business Management and Information Technology program, covering business management principles alongside IT fundamentals.

Tech stack

Software and tools used professionally

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VimbaiNashe Mangozho - Group IT Administrator - Scotia Holdings | Himalayas