Open to opportunities

Thembeka Ncube

@thembekancube

ICT Officer delivering reliable IT support, system administration, and secure network management to improve productivity.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can own IT support and system administration end-to-end—keeping networks secure, reducing downtime, and delivering clear documentation—while continuing to grow in Azure and data analytics.

I’m an experienced ICT Officer with over four years of hands-on experience providing technical support, service desk support, system administration, and IT infrastructure management. I focus on troubleshooting hardware and software issues while ensuring secure, efficient networks both on-site and remotely.

In my current role at Zim-TTECH, I deploy, configure, and maintain ICT systems, applications, hardware, and databases—covering networks, servers, and telecommunications. I manage and monitor infrastructure including routers, switches, firewalls, CCTV, and VPNs, while enforcing IT policies, procedures, and standards for compliance and security.

I also handle Microsoft 365 Applications and Azure Administration, supporting network devices such as Sophos, Mikrotik routers, and Grandstream PABX/VoIP phones. I maintain the IT Asset Inventory using Acumatica ERP and AssetZure, and manage software license inventory, renewals, budgeting, and documentation to keep operations audit-ready.

Before this, I served as an ICT Assistant across multiple locations, administering Windows servers, Office 365 accounts, and network systems while overseeing procurement, lifecycle management, backups, and minimal-downtime troubleshooting. Earlier, I built strong data and reporting skills through M&E support and data entry work (including DHIS2, DATIS, CommCare, and Excel), and I’ve supported IT deployments and user support as an IT intern.

Experience

Work history, roles, and key accomplishments

Current

ICT Officer

Current

Zim-TTECH

Oct 2025 - Present (8 months)

Deployed, configured, and maintained ICT systems, including networks, servers, telecoms, and databases, while providing timely user support. Managed and monitored network infrastructure and enforced IT policies to ensure compliance and security.

Windows System Administration Microsoft 365 Azure Administration Network Monitoring Sophos IT Asset Management

ICT Assistant

Zim-TTECH

Feb 2023 - Sep 2025 (2 years 7 months)

Provided comprehensive IT support across multiple locations, maintaining Windows servers, Office 365 accounts, and network systems. Managed user accounts and backups, troubleshot issues to minimize downtime, and updated IT documentation and asset inventory.

Windows Server Office 365 Administration Network Support Account Management Backup Network Security IT troubleshooting Asset Inventory Technical Documentation

Monitoring and Evaluation Assistant

Zim-TTECH

Oct 2021 - Jan 2023 (1 year 3 months)

Conducted onsite data verification and supported DREAMS program reporting. Supervised data entry clerks and carried out RDQA and OSDV to ensure data quality, then cleaned, analyzed, and reported district-level project data.

Data Verification Data Quality OSDV Exercises Supervision Data Entry Data Cleaning Data Analysis District Level Reporting M&E Tools

Data Entry Clerk

ZHI

Oct 2020 - Sep 2021 (11 months)

Captured and verified beneficiary data in DHIS2, DATIS, and CommCare, supporting community facilitators with M&E tool completion. Performed data cleaning and quality checks to maintain accurate records.

DHIS2 DATIS CommCare Excel Data Verification Data Cleaning M&E Tools Beneficiary Data Entry

Graduate IT Intern

FHI360

Jun 2019 - Sep 2020 (1 year 3 months)

Provided first-line IT user support onsite and remotely, maintaining and configuring laptops, printers, and network devices. Supported Azure domain configurations and deployments, and processed IT procurement requests including printer maintenance.

Domain Configuration Printer Maintenance Network Device Support User Support System Configuration

Undergraduate IT Intern

ZIMRA

Sep 2016 - Aug 2017 (11 months)

Managed IT helpdesk tickets and resolved network and system issues through installations, updates, and backups. Supported Active Directory and enterprise application users, and deployed new hardware by reimaging Windows devices.

IT Helpdesk Active Directory Installation system updates Network Troubleshooting Backup SAP Support ASYCUDA Support