Lawrence Lionel Musundire
@llmusundire
Experienced IT service management professional specializing in infrastructure, support, and team leadership.
ZimbabweWhat I'm looking for
I am an IT Service Management professional with a Bachelor of Technology in Computer Science and extensive hands-on experience maintaining ICT infrastructure. I focus on reliable, secure systems and practical process improvements.
At Etero Metal I oversaw networks, servers, and desktops while developing and enforcing ICT policies that improved system reliability and reduced downtime by 20%. I also provided technical training and mentorship to junior technicians.
Earlier roles in IT support and operations strengthened my troubleshooting, system deployment, and operational coordination skills, including production scheduling and inventory management. I combine technical depth with operational awareness to align IT services with business needs.
I hold recent certifications in ServiceNow IT leadership, IT and cybersecurity risk management, and technical support fundamentals, and I seek to bring proactive infrastructure management and team leadership to an organization that values operational excellence and continuous improvement.
Experience
Work history, roles, and key accomplishments
Senior ICT Technician
Etero Metal
Jan 2019 - Jan 2024 (5 years)
Oversaw and maintained ICT infrastructure (networks, servers, desktops), developed ICT policies, and led technical support and training that reduced downtime by 20%. Supervised and mentored junior technicians to improve operational reliability.
Operations Administrator
Marvel Foods
Jan 2017 - Jan 2019 (2 years)
Assisted production management with scheduling, inventory control, and process optimization, maintaining accurate production schedules and preventing stockouts through timely ordering and reporting.
Junior IT Support Technician
Eltra Trading
Jan 2015 - Jan 2017 (2 years)
Provided user technical support, diagnosed and resolved hardware/software issues, installed and configured systems, and performed backups and updates to maintain data integrity and system availability.
IT Support Technician Intern
University of Zimbabwe
May 2012 - Jun 2013 (1 year 1 month)
Managed user access permissions and applied security patches to keep university lab environments compliant with IT security standards.
Junior Business Analyst Intern
Delta Beverages Pvt Ltd
Jun 2010 - Jan 2011 (7 months)
Transformed raw datasets into visual insights using data visualization software to support data-driven decisions during major system upgrades. Collaborated with cross-functional teams to map workflows and create structured user guides to facilitate adoption of new procedures.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, Digital Marketing
Completed Fundamentals of Digital Marketing with Google, issued Jan 2026.
LinkedIn Learning
LinkedIn course, Cybersecurity
Completed the LinkedIn course “Cybersecurity Foundations,” issued Nov 2025.
LinkedIn Learning
LinkedIn course, Cybersecurity
Completed the LinkedIn course “Microsoft Security Copilot,” issued Nov 2025.
LinkedIn Learning
LinkedIn course, Risk Management
Completed the LinkedIn course “IT and Cybersecurity Risk Management Essential Training,” issued Oct 2024.
ServiceNow
ServiceNow IT Leadership Professional Certificate, IT Leadership
Earned the ServiceNow IT Leadership Professional Certificate, issued in November 2024.
LinkedIn Learning
LinkedIn course, Cybersecurity
Completed the LinkedIn course “The Cybersecurity Threat Landscape,” issued Dec 2024.
LinkedIn Learning
LinkedIn course, Professional Skills
Completed the LinkedIn course “Working with Difficult People,” issued Nov 2024.
LinkedIn Learning
LinkedIn course, Cybersecurity Awareness
Completed the LinkedIn course “Cybersecurity Awareness: Cybersecurity Terminology,” issued Dec 2024.
LinkedIn Learning
LinkedIn course, Program Management
Completed the LinkedIn course “Program Management for IT Professionals,” issued Oct 2024.
LinkedIn Learning
LinkedIn course, IT Strategy
Completed the LinkedIn course “Creating Your IT Strategy,” issued Nov 2024.
LinkedIn Learning
LinkedIn course, IT Architecture
Completed the LinkedIn course “Introduction to IT Architecture,” issued Oct 2024.
LinkedIn Learning
LinkedIn course, Technology Management
Completed the LinkedIn course “Succeeding as a First-Time Tech Manager,” issued Oct 2024.
Coursera
Professional Certificate, Technical Support
Completed Technical Support Fundamentals on Coursera, issued Sep 2023 (Credential ID: T5AUGUJ48Q48).
Harare Institute of Technology
Bachelor of Technology (Hon), Computer Science
2010 - 2014
Grade: 3.0
Activities and societies: .
Bachelor of Technology (Hon) in Computer Science completed at Harare Institute of Technology.
Gweru Polytechnic College
National Certificate, Information Technology
2008 - 2008
Grade: 3.8
Activities and societies: Best Student
HEXCO National Certificate in Information Technology awarded by Gweru Polytechnic College.
Tech stack
Software and tools used professionally
Facebook Ads
MySQL WorkBench
MySQL
PostgreSQL
WooCommerce
Gmail
Google Analytics
Facebook Pixel
Microsoft Teams
Android Studio
Java
PHP
Linux
macOS
Windows
Android OS
Windows Server
Windows 10
Google Workspace
Microsoft Office 365
WordPress
cPanel
Microsoft Excel
Windows Terminal
Apache HTTP Server
ServiceNow
Yoast
Claude Code
Availability
Location
ZimbabweAuthorized to work in
Salary expectations
Social media
Job categories
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