Open to opportunities

Sharon Hama

@sharonhama

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Dedicated ICT Administrator with extensive technical support experience.

Zimbabwe

Message

What I'm looking for

I am seeking a dynamic role that allows me to leverage my ICT skills while fostering professional growth and contributing to team success.

I am a passionate ICT Administrator with a strong background in technical support and office administration. My journey began with a BSc Honors in Information Systems, followed by various certifications, including Oracle SQL and PHP Development. Over the years, I have honed my skills in managing IT systems and providing exceptional customer service.

At Allied Insurance Company, I have successfully streamlined office operations and enhanced ICT services since March 2023. My previous roles at Africom Private Limited and Finsys Zimbabwe have equipped me with the expertise to troubleshoot technical issues and support software applications effectively. I thrive in challenging environments where I can contribute to team success and drive innovation.

Experience

Work history, roles, and key accomplishments

Current

Office and ICT Administrator

Current

Allied Insurance Company

Mar 2023 - Present (2 years 3 months)

Managed office operations and provided comprehensive ICT support for an insurance agency. Oversaw administrative tasks and ensured the smooth functioning of technological systems.

ICT Data Management Technical Troubleshooting

Office and ICT Administrator

Africom Private Limited

Jan 2019 - Feb 2023 (4 years 1 month)

Administered office functions and provided essential ICT assistance within a telecommunications company. Ensured efficient daily operations and resolved various technical issues.

ICT Telecommunications Network Management System Administration

Service Consultant/Technical Support

Africom Private Limited

Jun 2015 - May 2017 (1 year 11 months)

Provided service consultation and technical support to clients, addressing their inquiries and resolving technical problems. Assisted users with product information and troubleshooting.

Customer Service Technical Support Troubleshooting Communication Product Knowledge Problem Solving

Contact Center Agent /Technical Support

Africom Private Limited

Oct 2013 - Jun 2015 (1 year 8 months)

Handled customer inquiries and provided technical assistance in a fast-paced contact center environment. Resolved issues efficiently to ensure high levels of customer satisfaction.

Technical Support Customer Service Problem Solving Communication CRM Software

Software Applications Consultant

Finsys Zimbabwe Private Limited

Jan 2013 - Aug 2013 (7 months)

Consulted on software applications, providing expert guidance and support to clients. Assisted with the implementation and optimization of various software solutions.

Consulting System Implementation Database Management SQL

Administrator

Mamsen Engineering Private Limited

Aug 2012 - Dec 2012 (4 months)

Managed administrative tasks and ensured smooth office operations for an engineering firm. Handled documentation, scheduling, and general office support.

Administrative Support Documentation Scheduling Office Management Organizational Skills Communication

Data Clerk

Peoples College Private Limited

Jul 2010 - Feb 2012 (1 year 7 months)

Performed accurate data entry and maintained comprehensive records for the college. Ensured data integrity and efficient information management.

Data Entry Data Management Microsoft Office Typing

IT Student Attache

CBZ Bank Limited

Mar 2008 - Jan 2009 (10 months)

Gained practical experience in IT operations within a dynamic banking environment. Assisted with various IT tasks and learned about banking systems and infrastructure.

IT Support Problem Solving System Monitoring

IT Trainee

SADACNET Linux Internet Service Provider Private Limited

Mar 2005 - Jul 2005 (4 months)

Underwent comprehensive training in IT operations, with a focus on Linux systems and internet services. Supported IT staff in daily tasks and learned about ISP infrastructure.

Linux IT Support Network Administration Technical Training System Configuration Troubleshooting

Data Capture / IT Support

Chiro Consultants Private Limited

Feb 2003 - Jul 2004 (1 year 5 months)

Responsible for accurate data capture and providing essential IT support to the consultancy. Ensured efficient data entry and resolved basic IT issues.

Data Entry IT Support Troubleshooting Microsoft Office Data Management

Education

Degrees, certifications, and relevant coursework

Women’s University In Africa

BSc Honors, Information Systems

Completed a Bachelor of Science with Honors in Information Systems. Gained comprehensive knowledge in various aspects of information technology and systems management.