Open to opportunities

Tabatha Apfel

@tabathaapfel

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Dedicated customer service specialist with strong managerial skills.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a highly motivated professional with extensive experience in customer service and management. My journey has taken me through various roles, from being a server at Fireside Dinner Theatre to a crane operator and machinist at Advanced Centrifugals. I pride myself on my attention to detail and my ability to foster exceptional client relationships, which has been recognized throughout my career.

In my previous positions, I have consistently demonstrated my ability to lead teams and improve processes. For instance, I played a key role in achieving a milestone of over 264 units in a 12-hour shift at Generac Power Systems. My commitment to excellence has earned me numerous accolades, including being recognized as a top collector in healthcare collections and receiving multiple All-Star awards for outstanding customer service.

With a strong educational background, including degrees in Accounting and Business Management, I am eager to leverage my skills in a challenging new role. I am particularly passionate about opportunities that allow me to continue learning and growing while contributing to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Fireside Dinner Theatre

May 2022 - Present (3 years 1 month)

Served with excellent and professional customer service as a Server. Also acted as Co-Chair for the Fireside Hall of Flame program for two years.

Customer Service Teamwork Communication

Current

Independent Shopper and Delivery Driver

Current

Independent Delivery Services

Feb 2018 - Present (7 years 4 months)

Operated as an independent shopper and delivery driver for multiple platforms including Grubhub, Instacart, and Doordash. Consistently recognized for providing excellent customer service.

Customer Service Delivery Logistics Time Management Problem Solving Communication

Current

Hospitality Professional

Current

Shiftgig/LGC

Oct 2018 - Present (6 years 8 months)

Provided banquet serving, bartending, and cashier services for various vendors through a staffing agency. Consistently received positive feedback and recognition for performance.

Bartending Customer Service Communication Teamwork Problem Solving

Current

Floater

Current

Advanced Centrifugals

Sep 2022 - Present (2 years 9 months)

Floated between foundry pouring as a crane operator and working in the machine shop. Operated manual and CNC machines to create custom parts for clients.

Manual Machining CNC Machines Custom Part Creation Teamwork

Machinist/Assembler/Welder

G&V Machining

Apr 2021 - May 2021 (1 month)

Maintained a high average output on a machine running multiple parts. Assembled bushings and pins and performed MIG welding.

Assembly Welding Quality Control Teamwork

Assembler II Floater

Generac Power Systems

Aug 2020 - Mar 2021 (7 months)

Participated in Kaizen events and received comprehensive training on the Black Line assembly process. Contributed to achieving significant production milestones during shifts.

Assembly Training Production Quality Control Teamwork Logistics

Delivery Support Associate

Amazon

Jul 2019 - Mar 2020 (8 months)

Developed programs to decrease returns and improve access to delivery stops, enhancing operational efficiency. Received cross-training in multiple warehouse functions and trained others on internal systems.

Documentation Process Improvement Training Logistics Cortex Problem Solving Communication Project Management Teamwork

Barista

Holey Moley

Jan 2017 - Mar 2017 (2 months)

Prepared and served coffee and other beverages as a Barista. Demonstrated strong performance, leading to consideration for a management role shortly after starting.

Barista Skills Coffee Preparation Customer Service Teamwork Communication Problem Solving Leadership Potential

Independent Rideshare Provider

Independent Rideshare Services

Apr 2017 - Feb 2018 (10 months)

Operated as an independent rideshare provider for platforms including Uber and Lyft. Consistently maintained high customer satisfaction ratings.

Ridesharing Customer Service Navigation Time Management Problem Solving Communication

Manager

Bernie's Tap Room

Jun 2016 - Jan 2017 (7 months)

Managed bar, table service, and kitchen operations, demonstrating ability to handle high-pressure situations independently. Ensured smooth service delivery during peak times.

Management Bar Operations Customer Service Team Leadership Problem Solving Time Management

Customer Service Representative

Generac

Jul 2016 - Aug 2016 (1 month)

Served as a Customer Service Representative, handling client inquiries and support. Demonstrated strong performance, exceeding expectations for advancement timeline.

Customer Service Customer Support Communication Problem Solving Teamwork Microsoft Office Suite

External Healthcare Collection Specialist

Collection Associates

Jun 2014 - Jul 2016 (2 years 1 month)

Managed a large portfolio of healthcare collection accounts, consistently ranking as a top performer. Utilized Bloodhound software and trained colleagues on collection strategies.