Open to opportunities

Danielle Franklin

@daniellefranklin

Message

Customer service and security professional dedicated to exceptional support.

United States

Message

What I'm looking for

I seek a role that values customer engagement and teamwork, offering growth opportunities.

As a dedicated customer service and security professional, I thrive in fast-paced environments where I can build relationships and provide exceptional service. My experience spans across the hospitality and retail security industries, where I have honed my skills in managing projects and responsibilities to ensure timely completion. I am known for my reliability, dependability, and ability to deliver excellent service with a smile.

Throughout my career, I have held various roles, including Server, Bar Manager, and Call Center Representative. At Tommy's Tavern & Tap, I focus on creating a welcoming atmosphere for guests, while at Buffalo Wild Wings, I ensured the bar maintained high standards of cleanliness and service. My time at Horizon Blue Cross Blue Shield allowed me to develop strong communication skills, providing excellent customer service and adhering to HIPAA regulations. I am passionate about understanding people and processes, and I am always willing to go the extra mile to get the job done.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Tommys Tavern & Tap

Oct 2024 - Present (10 months)

Built strong relationships with guests, ensuring a welcoming environment and repeat business. Provided exceptional service, managed orders, verified legal drinking age, and maintained restaurant cleanliness and stock.

Customer Service Relationship Building Order Management Restaurant Operations Stock Management

Bar Manager

Buffalo Wild Wings

Nov 2022 - Sep 2024 (1 year 10 months)

Managed bar operations, ensuring high cleaning standards and accurate inventory. Cultivated strong guest relationships by mixing and serving drinks, verifying IDs, and processing orders and payments efficiently.

Bar Management Inventory Control Customer Service Payment Processing Team Leadership

Call Center Representative

Horizon Blue Cross Blue Shield

Aug 2021 - Apr 2022 (8 months)

Provided excellent customer service by handling inbound and outbound calls, adhering to HIPAA laws to protect member information. Utilized multiple systems simultaneously to access member data, resolve issues, and document calls accurately.

Customer Service HIPAA)Data Entry Problem Solving Communication Claims Processing

Front of House Manager

Chili's (Brinker International)

Oct 2014 - Aug 2021 (6 years 10 months)

Supervised and coordinated the front-of-house team, creating schedules aligned with business needs. Managed vendor relationships to secure necessary liquor and beer, and built strong rapport with dine-in and to-go guests.

Team Supervision Scheduling Vendor Management Customer Relations Restaurant Operations Inventory Management Conflict Resolution

Loss Prevention Detective

TJX

Jan 2017 - Dec 2020 (3 years 11 months)

Identified, recommended, and implemented systems to minimize loss of merchandise, money, and company assets. Conducted audits and investigations into known losses, monitoring inventory for theft or shortages.