Open to opportunities

Trinity Broberg

@trinitybroberg

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Reliable operations specialist focused on efficient account management and exceptional client service.

United States

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What I'm looking for

I seek a role where I can apply collections and operations experience to improve processes, deliver excellent client service, and grow within a collaborative team.

I am a results-driven operations and customer-service professional with experience in high-volume account management, collections, and hospitality leadership. I consistently prioritize accuracy, clear communication, and regulatory compliance while resolving client issues and improving workflow efficiency.

My background includes collections work at a national bank, office administration, and managing fast-paced service environments where I oversaw operations, compliance, and reporting. I bring strong organizational skills, a proactive problem-solving mindset, and a collaborative approach to support teams and reduce operational risk.

Experience

Work history, roles, and key accomplishments

Current

Collections Specialist

Current

U. S. Bank

Nov 2023 - Present (2 years 4 months)

Analyze customer accounts to determine root causes of delinquency, negotiate payment arrangements and settlements, and evaluate financial documentation to recommend solutions that minimize loss exposure while maintaining regulatory compliance.

Collections Regulatory Compliance Customer Service Documentation CRM Risk Mitigation

Bartender

LeRoy's Bar & Grill

Aug 2021 - Sep 2024 (3 years 1 month)

Delivered high-level customer service in a fast-paced, high-volume environment, managed multiple responsibilities simultaneously, and resolved customer issues through clear communication and professionalism.

Customer Service High Volume Management Conflict Resolution Time Management Cash Handling Multitasking Interpersonal Communication

Receptionist

Fagen Inc.

Aug 2023 - Nov 2023 (3 months)

Coordinated office operations including scheduling, travel arrangements, and documentation while serving as first point of contact for employees, vendors, and visitors and maintaining organized records.

Front Desk Operations Scheduling Travel Coordination Document Management Customer Service Communication Office Administration

Bar Manager

Tolley's Bar & Grill

Feb 2022 - Feb 2023 (1 year)

Oversaw daily bar operations, compliance, and reporting, resolved customer concerns, and reported operational performance to ownership to maintain service quality and efficiency.

Operations Management & Compliance Reporting Staff Supervision Inventory Control Communication

Seasonal Temp

North Star Mutual Insurance

Jan 2019 - Jan 2021 (2 years)

Supported document processing, claim-related administrative tasks, and mailroom operations, gaining foundational knowledge of property and casualty insurance terminology and internal systems.

Document Processing Claims Administration Mailroom Operations File Organization Insurance Terminology Administrative Support