Qasim Robinson
@qasimrobinson
I am a reliable customer support manager with strong technical and communication skills.
United StatesWhat I'm looking for
I’m a reliable, self-motivated professional with extensive experience in customer service, support management, and hands-on technical roles.
As Shopper Support Manager at a national e-commerce platform, I led a remote shopper support team, managed escalations, created internal documentation and training materials, monitored KPIs, and improved customer satisfaction.
Previously I advised customers on vehicle service needs, coordinated with technicians, managed work orders, estimates and billing using dealership management software, and performed field technician duties including industrial cleaning and confined space entry with OSHA 40 and OSHA 10 certifications.
I excel at problem-solving, cross-functional collaboration, and streamlining onboarding and support processes. I seek opportunities to lead support teams, optimize operations, and deliver measurable improvements in user experience.
Experience
Work history, roles, and key accomplishments
Shopper Support Manager
Shoppable
Oct 2022 - Apr 2025 (2 years 6 months)
Led the shopper support team for a national e-commerce platform, managing escalations and monitoring KPIs to maintain service levels; created documentation and training to streamline onboarding and improve customer satisfaction.
Service Advisor
Wayne Mazda
Jan 2017 - Jan 2022 (5 years)
Advised customers on vehicle service needs, coordinated with technicians to ensure timely repairs, and managed estimates and billing while maintaining high customer satisfaction and contributing to service department revenue.
Field Technician
Allstate Power Vac
Jan 2013 - Mar 2016 (3 years 2 months)
Performed industrial cleaning including oil tank cleaning and confined space entry, handled traffic control and general labor tasks, and maintained OSHA 40 and OSHA 10 certifications to ensure safety compliance.
Order Puller
Empire Company
Jul 2012 - Sep 2012 (2 months)
Picked and prepared lumber for deliveries to retail partners using RF scanners, built carts, operated warehouse machinery, and ensured timely shipments while following safe lifting procedures.
Stower
Amazon (ISS)
Nov 2011 - Jan 2012 (2 months)
Scanned and stocked inventory using RF scanners, prepared customer orders, processed damaged goods, and collaborated with the team to meet daily fulfillment goals.
Bar Porter / Bartender
Sands Casino
Apr 2009 - Mar 2011 (1 year 11 months)
Promoted from porter to bartender, maintained cleanliness and inventory across lounges, and served customers in a fast-paced environment while supporting efficient lounge operations.
Dietary Aide
Country Meadows
Aug 2007 - Mar 2009 (1 year 7 months)
Served meals, assisted chefs with meal preparation, maintained dining area cleanliness, and engaged with residents to support daily dietary needs and satisfaction.
Education
Degrees, certifications, and relevant coursework
NCNorthampton Community College
Associate of Science, Accounting
Associate of Science in Accounting program at Northampton Community College; continuing studies in New Jersey.
Freedom High School
High School Diploma, General Education
High school diploma awarded in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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