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Open to opportunities

elizabeth sutton

@elizabethsutton

Dedicated customer service representative with strong organizational skills.

United States

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an experienced customer service representative with a strong background in various roles, including wealth management and patient care coordination. My journey began at Domino's Pizza, where I honed my leadership and organizational skills while managing a team and ensuring customer satisfaction. Over the years, I have developed a keen ability to communicate effectively with clients and colleagues alike, which has been instrumental in my success in the customer service industry.

In my most recent role at Health First, Inc., I handled inquiries from insurance members, conducted investigative research into claims, and ensured accurate payment collection. My attention to detail and problem-solving abilities have allowed me to excel in fast-paced environments, where I am often tasked with resolving complex issues. I am currently pursuing a Bachelor's Degree in Business Management, which I believe will further enhance my skills and prepare me for future challenges in the business world.

Experience

Work history, roles, and key accomplishments

HI

Customer Service Representative

Health First, Inc.

Nov 2023 - Present (1 year 7 months)

Answered phone calls from current insurance members and conducted investigative research into insurance claims. Collected payments for insurance premiums and researched mistakes in premium calculations.

EA

Wealth Management Assistant

Eastwood and Associates

Feb 2021 - Present (4 years 4 months)

Assisted clients by answering phone calls, scheduling appointments, and managing check deposits and money transfers. Established new accounts such as Roth and SEP, and handled meeting preparation and event planning.

CA

Assembler

Collins Aerospace

Sep 2019 - Present (5 years 9 months)

Loaded parts into bins within machines and assembled components onto boards following engineering layouts. Trained other peers, fixed mechanical issues, and inspected work for completeness and accuracy.

MI

Patient Care Coordinator

Millefiori

Nov 2018 - Present (6 years 7 months)

Managed patient communications, including answering and returning phone calls, and greeting patients upon arrival. Handled cash transactions, ran reports, and maintained office cleanliness and organization.

AI

Property Research Analyst

American Title, Inc.

Jun 2015 - Present (10 years)

Researched current property owners and provided banks with comprehensive reports on deeds, mortgages, AVR, and MVR. Compiled paperwork packets for clients and obtained property information from various facilities.

DP

Assistant Manager

Domino's Pizza

Aug 2012 - Present (12 years 10 months)

Managed customer orders, trained new employees, and was responsible for counting end-of-shift inventory and cash. Oversaw store opening and closing procedures and helped prepare the store for inspections.

Education

Degrees, certifications, and relevant coursework

EC

Eastern Florida State College

Bachelor's Degree, Business Management

Currently pursuing a Bachelor's Degree in Business Management. This program is focused on developing comprehensive business acumen and management skills.

EC

Eastern Florida State College

Associate's Degree

Completed an Associate's Degree at Eastern Florida State College. This foundational education provided a broad understanding of various subjects.

Tech stack

Software and tools used professionally

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elizabeth sutton - Customer Service Representative - Health First, Inc. | Himalayas