Brittney Mcclain

I am an experienced customer service and collections professional with over a decade managing payments, insurance intake, and both inbound and outbound calling. I have a consistent track record of meeting targets, earning bonuses, and training colleagues while maintaining accuracy in data entry and billing.

My background includes frontline customer experience management at healthcare and orthopedics organizations and nearly a decade of supervisory experience in automotive retail operations where I handled dispatch, towing coordination, inventory, and payment processing. I hold a bachelor's degree in Human Resource Management and certifications in professional coding and coding specialties.

I bring strong administrative, payroll, HR, and financial reporting skills, plus extensive experience with Microsoft Office, QuickBooks, SAP, and medical billing processes. I prioritize clear communication, timely follow-up, and dependable performance in fast-paced customer-facing environments.