Casey Watson
@caseywatson
Highly motivated customer service professional with 10+ years experience.
What I'm looking for
I am a highly motivated individual with over 10 years of experience in customer service, seeking a call center position where I can leverage my skills to enhance customer satisfaction. My journey has equipped me with a strong attention to detail and excellent communication abilities, which I have honed through various roles in the service industry.
Throughout my career, I have worked in diverse environments, from fast-paced restaurants to corporate offices. My experience as a Member Service Representative at Service Credit Union allowed me to develop my problem-solving skills while assisting members with their inquiries and ensuring their needs were met efficiently. Additionally, my role as a Service Professional at Circles Concierge involved managing customer requests and providing tailored solutions, further solidifying my commitment to exceptional service.
I am eager to bring my expertise in customer relations and my passion for helping others to a new team. I believe that my background in handling complex inquiries and my ability to adapt to various situations will make me a valuable asset in any call center environment.
Experience
Work history, roles, and key accomplishments
Grill Cook
McDonalds
Mar 2023 - Present (2 years 2 months)
Operated the grill and prepared food items as needed, ensuring quality and adherence to health standards.
Office Manager
Zerothree Security
Sep 2023 - Jan 2024 (4 months)
Performed filing, bookkeeping, and client billing tasks during a temporary assignment. Utilized outreach experience to enhance office operations.
Delivery Driver
Doordash
Jul 2023 - Sep 2023 (2 months)
Delivered food orders across the Seacoast area, ensuring accuracy and customer satisfaction. Managed multiple deliveries efficiently.
Member Service Representative
Service Credit Union
Jan 2021 - Jun 2023 (2 years 5 months)
Provided exceptional customer service by answering incoming calls, verifying member identities, and assisting with online banking issues. Managed inquiries regarding loans and credit union policies, ensuring a high level of member satisfaction.
Service Professional
Circles Concierge
Sep 2017 - Apr 2020 (2 years 7 months)
Handled customer inquiries in a call center environment, providing travel planning assistance and resolving office building issues. Created work orders and managed communications with technicians and hospital staff.
Office Assistant
Diamond Automotive
Feb 2017 - Sep 2017 (7 months)
Managed incoming calls and customer notifications regarding vehicle readiness. Oversaw social media accounts and handled accounts payable and receivable tasks.
Education
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Casey hasn't added their education
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