At Reddington Multi-Specialist Hospital, I delivered omnichannel support to health insurance policyholders, answering questions about coverage, claims, benefits, and eligibility while maintaining a 90% customer satisfaction score.
I managed CRM data entry and policy lifecycle tasks, including enrollments, updates, and cancellations, with zero compliance breaches. I also coordinated escalated tickets between members, healthcare providers, and insurance underwriters, achieving first-contact resolution on more than 80% of issues.
Earlier at Reddington Multi-Specialist Hospital, I served as a Patient Support Officer, helping patients with appointments, admissions, and medical support requests. I maintained confidential patient records and explained hospital procedures and post-treatment care.
At Continental Sports and Entertainment Company, I handled phone lines and customer inquiries while supporting data entry, records, and appointment coordination. I’m available for full-time remote work across US, UK, and EU time zones.
