Open to opportunities

Oghenerhoro Ukrakpo Onome

@oghenerhoroukrakpoon

Message

Customer service specialist with healthcare experience, CRM expertise, and process-improvement focus.

Nigeria

Message

What I'm looking for

I seek remote or onsite roles in healthcare customer support where I can improve patient experience, streamline processes, and use CRM/EMR tools to resolve inquiries and escalations.

I am a customer service specialist with over two years in high-volume healthcare environments, experienced in front-desk operations and contact-centre support. I consistently handle complex inquiries, educate patients on insurance and procedures, and use CRM and EMR systems to improve workflows and accountability.

My achievements include resolving long-standing refund cases, creating escalation protocols, and reducing repeat inquiries through proactive patient education. I am tech-savvy, certified in HubSpot and Zendesk, and ready to contribute to remote or onsite teams focused on patient experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Alliance Hospital

May 2023 - Jul 2025 (2 years 2 months)

Handled 100+ patient inquiries daily across billing, insurance, appointments and complaints, implemented an escalation protocol that recovered a 12-month unresolved refund and reduced repeat inquiries through proactive patient education.

Patient Support HubSpot Zendesk Billing Process Improvement

Front Desk Officer / Cashier

Alliance Hospital

Oct 2022 - May 2023 (7 months)

Managed patient registration, scheduling and billing for multiple specialties, processed 40+ transactions weekly and maintained real-time bed availability to support clinical workflows and pre-surgery clearances.