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Faith Osarenren

@faithosarenren

Customer service professional at Paelon Memorial Hospital who handled 75+ client interactions daily and coordinated timely appointments.

Nigeria

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What I'm looking for

I’m seeking a remote customer service, patient support, or admin role that uses my hospital front desk and clinical admin background. I thrive in structured teams and love helping people.

At Paelon Memorial Hospital, I managed 75+ client interactions daily, building relationships and keeping service accurate and professional. I scheduled appointments and coordinated follow-ups with service providers.

I identified client needs, resolved concerns, and escalated complex issues to the right teams. I also updated client records in Insta and Clinify and maintained billing and documentation records.

At Ituah Hospital Limited, I handled client requests from intake to completion and coordinated with internal teams and external providers. I followed up on complaints and maintained organized files, schedules, and records.

Experience

Work history, roles, and key accomplishments

Customer Service Officer / Client Support Specialist

Paelon Memorial Hospital

Feb 2025 - Sep 2026 (1 year 7 months)

Managed 75+ client interactions daily, ensuring timely service delivery and resolving concerns. Updated client records and supported administrative operations.

Customer Relationship Management CRM Zendesk HubSpot Instagram Clinify ProMed Sage X3 Microsoft Office Google Workspace Zoom Scheduling Data Entry Issue escalation

Customer Service Representative / Front Desk Officer

Ituah Hospital Limited

Jan 2014 - Jan 2025 (11 years)

Served as first point of contact for clients for over 10 years, managing requests from intake to completion. Handled escalations and maintained organized records.

Customer Relationship Management Customer Service Issue Resolution Escalation Handling Scheduling Records Management Communication Skills Front Desk Operations