Open to opportunities

Esther Akinrinlola-White

@estherakinrinlolawhi

Message

Dynamic professional skilled in customer service and public relations.

Nigeria

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am a result-oriented and resourceful individual with a strong background in customer service and public relations. With experience as a Care Officer at Reliance HMO Limited and a Customer Service Officer at Reddington Multi-specialist Hospital, I have honed my skills in addressing customer inquiries, guiding them through complex processes, and resolving complaints efficiently. My ability to communicate effectively and collaborate with cross-functional teams has consistently contributed to enhancing customer experiences.

Throughout my career, I have demonstrated a commitment to excellence in administration and management. My previous roles have equipped me with the skills to manage client relationships, analyze data for business insights, and develop growth strategies. I am passionate about leveraging my knowledge and experience to add value to an organization, ensuring that both customer satisfaction and organizational goals are achieved.

Experience

Work history, roles, and key accomplishments

Current

Reliance Care Officer

Current

Reliance HMO Limited

Sep 2023 - Present (1 year 8 months)

As a Reliance Care Officer, I assist customers with health insurance inquiries, guiding them through policy updates, coverage details, and billing issues. I provide support during emergencies and collaborate with other departments to enhance customer experience.

Customer Support Health Insurance Problem Solving Communication Team Collaboration Policy Management Billing Support Public Relations

Customer Service Officer

Reddington Multi-specialist Hospital

Feb 2021 - Jul 2023 (2 years 5 months)

In my role as a Customer Service Officer, I managed customer inquiries regarding health insurance policies, assisted with billing issues, and provided information on wellness programs. I ensured prompt resolution of complaints and collaborated with various departments.

Customer Service Health Insurance Communication Team Collaboration Billing Management Public Relations Data Management

Client Relationship Officer

Black Shield Law Firm

Jan 2019 - Dec 2020 (1 year 11 months)

As a Client Relationship Officer, I maintained client relationships, responded to inquiries, and provided support to clients and visitors. I also prepared proposals for corporate clients and analyzed data to identify trends.

Client Relationship Management Communication Proposals Data Analysis Problem Solving Customer Support Team Collaboration Public Relations Business Development

Assistant Manager

Thobywyt Resource and Logistics Nig Ltd

Jan 2018 - Jan 2019 (1 year)

In my role as Assistant Manager, I presented data to clients, responded to customer queries, and developed growth strategies. I managed client relationships and prepared proposals while analyzing industry trends.

Data Presentation Customer Relationship Management Strategic Planning Market Research Proposal Writing Team Collaboration Communication Business Development Analytical Skills

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Higher National Diploma, Business Administration

2014 - 2016

Grade: Second Class, Lower Division

Completed a Higher National Diploma in Business Administration with a focus on managerial and administrative skills, preparing for a career in business management and customer relations.