Anthony Okuh
@anthonyokuh
Customer Service Representative who supported Danone consumer brands at Premier NX and handled member inquiries at WellSense Health Plan.
NigeriaWhat I'm looking for
At Premier NX, I completed product knowledge training across Danone consumer brand lines and handled inbound inquiries using established call protocols and quality standards.
At WellSense Health Plan, I verified caller identities in line with HIPAA procedures, assisted members with health insurance questions, and used Facets to look up and update member and claims information.
At Red Couch Limited, I supported customers by phone, email, and live chat, resolved inquiries and complaints, and escalated complex cases for follow-up. I also maintained accurate interaction records and contributed to customer retention through culturally aligned service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Premier NX
Apr 2025 - May 2026 (1 year 1 month)
Completed structured onboarding and product knowledge training covering multiple Danone consumer brand lines. Handled inbound customer inquiries following established call handling protocols and quality standards.
Customer Service Representative
WellSense Health Plan
Dec 2024 - Apr 2025 (4 months)
Performed HIPAA verification procedures to confirm caller identity and protect member privacy. Assisted members with health insurance inquiries using accurate insurance terminology.
Customer Care Support Agent
Red Couch Limited
Jun 2022 - Oct 2023 (1 year 4 months)
Delivered prompt and professional customer support across phone, email, and live chat channels, ensuring high customer satisfaction. Resolved customer inquiries, complaints, and issues efficiently while maintaining a friendly and empathetic approach.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Bachelor of Science
2019 - 2021
Bachelor of Science degree from Yaba College of Technology from 2019 to 2021.
Federal College of Land Resources Technology
2012 - 2014
Attended Federal College of Land Resources Technology from 2012 to 2014.
CMS Grammar School, Lagos
Secondary School
2006 - 2012
Secondary school education at CMS Grammar School, Lagos from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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