Customer service professional with 7+ years of experience across healthcare support, customer acquisition and retention, and hospitality. I currently support U.S. healthcare members remotely, handling 65+ inbound calls a day with a 98% average QA score and positive customer feedback. I resolve prescription, pharmacy, benefits and prior authorisation enquiries, manage escalations, and document every interaction accurately in Salesforce.
Before this, I made 180–200 outbound calls a day in a customer acquisition and retention role, onboarding new customers and following up on requests until they were closed. I started my career in hospitality, managing reservations, check-ins and online travel agency bookings in Opera PMS.
I'm completing a B.Sc. in Computer Science, which helps me learn new tools and systems quickly. I'm detail-oriented, calm with frustrated customers, and comfortable working independently against quality and SLA targets.
I'm looking for remote roles in [customer support, customer success, healthcare support or operations, virtual assistant], and I'm available for U.S./UK time zones and flexible shifts.
