Open to opportunities

Juliet Udeoke

@julietudeoke

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I resolve high-volume customer issues across chat, phone, email, and CRM platforms.

Nigeria

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What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across multiple channels, use CRM tools effectively, collaborate with internal teams, and deliver consistently high customer satisfaction.

I've supported customers for Specialty Life Insurance, a healthtech consultancy, Reddington Hospital, Zainelab, and The Sheet Boutique, handling 80–100+ daily contacts across phone, email, chat, WhatsApp, and Instagram. I consistently maintained 91–93% CSAT while resolving billing, platform, order, and customer-service issues.

I'm focused on smart diagnosis, proactive follow-up, accurate documentation, and smooth collaboration with internal teams. My work has reduced repeat contacts by 22%, improved first-contact resolution by up to 36%, reduced ticket backlog by 28%, and improved case-resolution turnaround by 30%.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Specialty Life Insurance

Handled 80+ daily customer inquiries via phone, email, and chat, maintaining 93% CSAT. Resolved issues effectively, reducing repeat contacts by 22% and improving case resolution turnaround by 30%.

Zendesk HubSpot Freshdesk Gorgias CRM Customer Satisfaction Issue Resolution Reporting Documentation Microsoft Office Google Workspace Slack

Customer Experience Representative

Reddington Hospital

Delivered exceptional customer service to 80+ daily patients via phone and in person, maintaining 92% CSAT. Resolved inquiries and complaints quickly, increasing first call resolution by 35% and reducing interdepartmental delays by 15%.

Customer Service Issue Resolution Documentation Collaboration

Customer Service Representative

Zainelab

Handled 100+ daily customer inquiries via phone and in person with excellent English communication. Maintained 93% CSAT in a high-volume environment and accurately documented all interactions.

Customer Service Phone Communication Issue Resolution Documentation

Customer Service Representative

Healthtech Consultancy

Managed 80+ daily customer contacts via chat, phone, and email, achieving 93% CSAT. Resolved platform and billing issues using root-cause analysis, increasing first contact resolution by 36% and reducing ticket backlog by 28%.

HubSpot Zendesk CRM Customer Satisfaction Issue Resolution Root Cause Analysis Reporting Documentation

E-Commerce Customer Support Manager

The Sheet Boutique

Handled all customer inquiries via chat, email, WhatsApp, and Instagram DM using Gorgias helpdesk. Resolved order issues, complaints, and billing concerns independently, ensuring customer satisfaction.

Gorgias Customer Service Issue Resolution Reporting Documentation