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YETUNDE LAWAL

@yetundelawal1

Customer service representative at Iwosan Lagoon Hospital who resolved 50+ daily inquiries with under 5-minute response times.

Nigeria

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What I'm looking for

I'm looking for remote, flexible-schedule work where I can resolve customer inquiries, support accounts and billing, and provide clear, patient service.

At Iwosan Lagoon Hospital, I resolved 50+ daily customer and patient inquiries across phone, email, and WhatsApp Business chat, maintaining an error rate under 5% and average response times under 5 minutes.

I handled complaints and account and billing issues, followed up to confirm resolutions, and processed HMO approvals and account updates. I also maintained CRM and EMR records and escalated complex issues when needed.

At Evercare Hospital, Lekki, I resolved billing inquiries and coordinated appointments, maintaining accurate records in a high-volume setting. I explained procedures and billing clearly and supported client acquisition by encouraging patients to subscribe to service packages.

At Eko Hospital Plc, I responded to billing, service, and account inquiries and coordinated with internal departments to resolve customer requests. I bring experience across phone, email, and in-person service, and I'm available for remote and flexible-schedule work.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Iwosan Lagoon Hospital

Jul 2022 - May 2026 (3 years 10 months)

Resolved 50+ daily customer and patient inquiries across phone, email, and WhatsApp Business chat, maintaining an error rate under 5% and average response times under 5 minutes. Handled complaints and account/billing issues with empathy and professionalism, de-escalating difficult conversations and following up to confirm resolution.

Zoho CRM Electronic Medical Records (EMR)WhatsApp Business Microsoft Office Google Workspace Complaint Resolution De escalation Active Listening Account Support Billing Support Process Improvement

Patient Care / Billing Officer

Evercare Hospital

Feb 2021 - Jun 2022 (1 year 4 months)

Resolved an average of 20 billing inquiries and coordinated up to 60 appointments daily, maintaining accurate records amid high volume. Explained procedures and billing clearly and patiently, supporting client acquisition by encouraging patients to subscribe to service packages.

Billing Support Appointment Coordination Customer Service Patient Care Communication Skills

Customer Service / Billing Officer

Eko Hospital Plc

Jul 2019 - Jan 2021 (1 year 6 months)

Responded to customer inquiries regarding billing, services, and account concerns via phone, email, and in person. Coordinated with internal departments to ensure timely resolution of customer requests and maintained accurate documentation.

Customer Service Billing Support Account Support Documentation Coordination