Sylvia Chen

I am an international trade and supply chain professional with 12+ years of experience spanning the U.S.-China trade corridor. My career has focused on sourcing, operations, and business development, serving major North American retailers.

End-to-End Supply Chain & Operations

I have worked extensively in both foreign trading companies and the China offices of U.S.-based firms, giving me a complete view of the procurement cycle. I’ve managed everything from supplier development and factory audits to order execution, logistics coordination, and payment settlement. I am skilled in coordinating cross-functional teams across time zones and ensuring timely delivery of high-volume orders.

Strategic Account Management – The Home Depot

During my time at Focus Worldwide Lighting Corp, I played a key role in managing The Home Depot’s direct import program. I supported the company’s expansion from e-commerce into in-store channels, helping to onboard over 30 SKUs under The Home Depot’s private brand. My responsibilities included PLR forecasting, product proposal development, factory audits, order execution, and billing. I also contributed to pricing analysis, margin calculations, and presentation materials for annual project reviews.

Sales & Business Development

Earlier in my career, I spent several years in direct sales to the North American market. I achieved annual sales of up to $1.5 million while working with an integrated manufacturer and trader. I conducted semi-annual business trips to the United States for door-to-door sales, warehouse-based distribution, and client visits. I also developed new partnerships with American importers and retailers by leveraging customs data analysis and social media marketing to identify potential clients.

Cross-Cultural Communication & Field Experience

I am bilingual in English and Chinese, with strong business communication skills that allow me to effectively bridge U.S. clients and Chinese suppliers. I have attended international trade exhibitions in Mexico and the U.S., and I have hands-on experience conducting client meetings, factory visits, and on-site quality inspections.

My professional interests:

I am passionate about roles that combine operations, sourcing, and pricing analysis. I enjoy the analytical side of cost modeling and margin optimization, as well as the execution side of supplier coordination and order management. I’m looking for a stable, long-term opportunity with a global company where I can grow, contribute to operational excellence, and continue building expertise in supply chain management.