syed hammad hassan zaidi

Manage customers through the full sales cycle from inquiry and needs discovery through vehicle selection, negotiation, financing coordination, and delivery. Maintain 40+ daily calls, texts, and emails to prospect, follow up, re-engage leads, and advance opportunities through the CRM pipeline.

Provide customer support and information regarding City of Austin departments, programs, and services in a high-volume environment. Identify customer needs, explain available resources, resolve issues, and route complex inquiries to the appropriate departments.

Averaged approximately 9 vehicle sales per month and achieved a personal best of 14 sales in a single month. Generated approximately $73,000 in front-end gross profit in a best single month, balancing volume, customer experience, and dealership profitability.

Managed a residential property portfolio, leasing activity, and ongoing communication with owners, tenants, prospects, and vendors.

Developed client relationships through prospecting, follow-up, needs assessment, property searches, negotiation, and transaction support.

Managed patient relations, addressed grievances, and coordinated insurance payment and billing matters while supporting clinic operations.

Managed and coached a team of approximately 40 employees supporting the Uber Eats customer service project. Monitored performance, resolved escalations, and supported service and productivity goals.

Recruited sales representatives, established sales targets, monitored performance, and helped develop sales and marketing strategies.

Master of Arts in Political Science from the University of the Punjab, completed from 2015 to 2017.

Bachelor of Arts from the University of the Punjab, completed from 2013 to 2015.