Open to opportunities

Syeda Fatima

@syedafatima1

Customer Service Representative with 2.5+ years driving sales targets, resolving issues, and supporting US clients remotely.

Pakistan

Message

What I'm looking for

I want a customer-focused role where I can resolve inquiries fast, support US clients, and contribute to sales goals using CRM and remote tools, with clear quality expectations and room to grow.

I’m a motivated, customer-focused Customer Service Representative with 2.5+ years of experience in customer service and sales. I handle customer interactions with excellent problem-solving, strong communication, and a commitment to delivering high-quality customer experiences.

I currently work remotely for Alley Cat Company (USA), resolving customer issues and providing accurate product and service information through phone, email, and chat. Previously, as a Sales Executive at ACA Affordable Care Act, I developed and executed sales strategies, built relationships with clients and brokers, maintained accurate records in the system, and consistently met and exceeded performance and quality standards.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alley Cat Company

Mar 2025 - Present (1 year 4 months)

Resolved customer inquiries via phone, email, and chat while providing accurate product information in a timely manner. De-escalated conflicts, collaborated with internal teams to resolve complex issues, and consistently met or exceeded customer satisfaction targets.

De escalation Cross Functional Collaboration Customer Satisfaction Customer Support Email Chat Support Phone Support Conflict Resolution Problem Solving Client Relationship Management CRM Data Entry Microsoft Office Time Management Remote Collaboration Stakeholder Management

Sales Executive

ACA Affordable Care Act

Sep 2024 - Mar 2025 (6 months)

Developed and executed a strategic sales plan to achieve quarterly and annual sales targets by expanding existing relationships and acquiring new clients. Stayed current on ACA regulations and industry trends to identify new opportunities and consistently exceeded sales targets.

Sales Planning Client Acquisition Competitive Analysis Sales & Business Development Client Relationship Management Communication Skills Data Entry Team Collaboration Healthcare Solutions Customer Support CRM US Tax Compliance (W 8BEN)NTN Compliance

Teacher

Abad Public School

Feb 2024 - Oct 2024 (8 months)

Designed and implemented individualized lesson plans for children ages 3–6 using hands-on, Montessori-aligned activities. Assessed student progress and collaborated with parents and colleagues to support both academic and social development.

Montessori Aligned Teaching Classroom Environment Design