Open to opportunities

Fasyha Sherwani

@fasyhasherwani

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Dedicated customer service representative with expertise in live chat support.

Pakistan

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What I'm looking for

I seek a dynamic organization that values growth, teamwork, and innovation.

I am a passionate Customer Service Representative and Live Chat Specialist with a strong background in international relations. Currently employed at Breakthru Software Company, I excel in providing exceptional support to clients through online chat sessions. My role involves responding to inquiries about account balances, order statuses, and product information, ensuring that I maintain a high level of customer satisfaction.

With a Master's degree in International Relations from Karachi University, I bring a unique perspective to my work, allowing me to connect with clients from diverse backgrounds. My previous experience as a Customer Service Officer at Inter-Fret Consolidators Company honed my skills in communication, problem-solving, and sales generation. I am committed to achieving organizational goals and continuously improving my skills to contribute effectively to my team.

Experience

Work history, roles, and key accomplishments

Current

Live Chat Specialist (ISR)

Current

Breakthru Software Company

Jan 2020 - Present (5 years 5 months)

Responded to associate inquiries via online live chat sessions, providing information on account balances, credit limits, order status, and products. Maintained accurate response times and followed SOPs according to scripts and client requirements.

Live Chat Support CRM Software Customer Service Data Entry Communication Skills Problem Solving Multitasking Customer Relationship Management

Customer Service Officer

Inter-Fret Consolidators Company

May 2015 - Feb 2016 (9 months)

Managed email and call correspondence with clients, overseeing daily schedule flights and providing rate quotations and destination information. Organized office documentation, data records, and files, while also handling cold calling and sales.

Client Communication Data Management Sales Cold Calling Customer Feedback Documentation Microsoft Office Administrative Support

Student Counselor

Saint Alie's Public School

Jan 2011 - Jan 2013 (2 years)

Analyzed applicant profiles and conducted interviews to examine skills and interests. Counseled students on course details, eligibility criteria, and career suitability, while also enrolling students and generating ID cards.

Counseling Interviewing Data Analysis Communication Public Speaking Customer Service

Education

Degrees, certifications, and relevant coursework

Karachi University

Masters in International Relations, International Relations

Currently pursuing a Master's degree in International Relations. This program focuses on advanced studies in global affairs, political science, and international law.