Hadia Farooq

I’m a customer service professional with 1+ year of client-facing experience, including live support for the Walmart Campaign at IBEX. I handle customer inquiries, complaints, and order-related issues while delivering timely, accurate resolutions to meet SLA targets.

I communicate clearly through digital channels in fast-paced BPO environments, using written and spoken English to de-escalate problems and keep customers satisfied. I’m adaptable, a fast learner, and reliable in remote work settings.

Before customer support, I worked as a Digital Growth Expert (Remote), managing client-facing communications through DMs, comments, and inquiries “equivalent to chat support.” I ran and optimized Google, Facebook, and Instagram ad campaigns, guided clients with practical digital marketing advice, and reported results from strategy through growth and ROI.

I also served as a Teaching Assistant (Evening), where I built strong rapport, supported multiple grade levels, and designed engaging lessons that improved participation and measurable progress. I bring that same structured, people-first approach to every support interaction I handle.