Open to opportunities

Juma Gull

@jumagull

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Customer Care Specialist with strong problem-solving and analytical skills.

Pakistan

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What I'm looking for

I am looking for a role that allows me to improve office efficiency and enhance customer satisfaction.

I am a dedicated Customer Care Specialist with over three years of administrative experience, specializing in enhancing workflow and efficiency in office settings. My journey began with a strong foundation in customer service, where I developed my communication skills and problem-solving abilities. I have successfully connected sellers and realtors with buyers, ensuring a seamless experience for all parties involved.

Throughout my career, I have worked with various organizations, including InvestorBootz and Tone Communication, where I honed my skills in handling inbound and outbound calls. My experience as a Digital Marketing Sales Associate allowed me to devise and execute effective marketing strategies, further broadening my expertise. I am passionate about delivering exceptional customer service and continuously seek opportunities to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

InvestorBootz

Feb 2024 - Jun 2025 (1 year 4 months)

Connected sellers and realtors with buyers for property transactions using inbound and outbound calls on the Notary Dash portal. Gained comprehensive experience in customer care within the real estate sector.

Customer Service Inbound Outbound Calling Real Estate Notary Dash Portal

Customer Service Representative

Tone Communication

Oct 2023 - Jan 2024 (3 months)

Handled both inbound and outbound customer service as a call centre agent for the ACP campaign. Provided effective support and managed customer inquiries efficiently.

Customer Service Call Center Operations Inbound Outbound Calling Customer Support

Customer Service Representative

Call Nexico

Aug 2022 - Dec 2023 (1 year 4 months)

Specialized in air vent and furnace services, delivering effective outbound customer support as a call center agent for a Canadian campaign. Managed customer interactions and resolved service-related issues.

Customer Service Outbound Calling Call Center Customer Support Service Management

Digital Marketing Sales Associate

Self Employed

Sep 2021 - Mar 2022 (6 months)

Devised and executed digital marketing strategies for the promotion and sales of dry fruits and medicine. Managed online campaigns and sales initiatives.

Digital Marketing Sales Marketing Strategy Campaigns Promotions And Campaigns