Suzan Oram
@suzanoram
Dedicated customer service professional with a passion for exceptional service.
What I'm looking for
I am a dedicated and customer-focused professional with a strong passion for delivering exceptional service. My experience as a Fraud Analyst at TSYS – Virgin Money has honed my skills in resolving customer inquiries, handling complaints, and providing product information in a clear, friendly, and efficient manner. I possess excellent communication and problem-solving abilities, ensuring customer satisfaction while maintaining brand loyalty.
Throughout my career, I have been recognized for my strong customer service skills, which led to additional responsibilities such as training new agents and providing feedback on their performance. I thrive in fast-paced environments, managing high call volumes while remaining calm under pressure. My commitment to exceeding customer expectations has allowed me to create positive experiences that enhance customer retention.
Experience
Work history, roles, and key accomplishments
Fraud Analyst
TSYS - Virgin Money
Sep 2021 - Present (3 years 10 months)
Analysed and investigated fraudulent activities to protect customer accounts. Handled inbound and outbound calls related to fraud investigations and performed administrative tasks to support fraud investigation processes. Navigated multiple systems and screens to gather and analyse fraud related information while on the phone to customers.
Sales Assistant
TK Maxx
Sep 2016 - Apr 2021 (4 years 7 months)
Assisted customers with product selection and provided excellent service to enhance their shopping experience. Maintained a tidy and organised store environment to promote a positive shopping atmosphere.
Customer Service Representative
TSYS - Virgin Money
Provided exceptional customer service, addressing inquiries and resolving issues effectively. Demonstrated strong problem-solving skills to ensure customer satisfaction and managed high volume of inbound calls for quick resolution of customer issues.
Customer Service Representative
TSYS - AIB
Handled customer queries and concerns with professionalism and efficiency. Utilised strong communication skills to build positive relationships with customers and participated in ongoing training sessions to enhance customer service skills.
Education
Degrees, certifications, and relevant coursework
Milton Keynes Academy – Sixth Form
A-Levels, Health and Social Care
Completed A-Levels in Health and Social Care, gaining foundational knowledge in the field. Developed an understanding of key concepts and practices relevant to health and social care settings.
Milton Keynes Academy
GCSEs, General Studies
Achieved GCSE qualifications in core subjects including English, Maths, Core Science, and L2 IT. Developed fundamental academic skills and a basic understanding of information technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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