Open to opportunities

Suzan Oram

@suzanoram

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Dedicated customer service professional with a passion for exceptional service.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise and contribute to a team focused on enhancing customer experiences.

I am a dedicated and customer-focused professional with a strong passion for delivering exceptional service. My experience as a Fraud Analyst at TSYS – Virgin Money has honed my skills in resolving customer inquiries, handling complaints, and providing product information in a clear, friendly, and efficient manner. I possess excellent communication and problem-solving abilities, ensuring customer satisfaction while maintaining brand loyalty.

Throughout my career, I have been recognized for my strong customer service skills, which led to additional responsibilities such as training new agents and providing feedback on their performance. I thrive in fast-paced environments, managing high call volumes while remaining calm under pressure. My commitment to exceeding customer expectations has allowed me to create positive experiences that enhance customer retention.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

TSYS - Virgin Money

Sep 2021 - Present (3 years 10 months)

Analysed and investigated fraudulent activities to protect customer accounts. Handled inbound and outbound calls related to fraud investigations and performed administrative tasks to support fraud investigation processes. Navigated multiple systems and screens to gather and analyse fraud related information while on the phone to customers.

Fraud Analysis Customer Service Risk Management Data Analysis Communication Problem Solving Administrative Support Training Quality Assurance Microsoft Office

Sales Assistant

TK Maxx

Sep 2016 - Apr 2021 (4 years 7 months)

Assisted customers with product selection and provided excellent service to enhance their shopping experience. Maintained a tidy and organised store environment to promote a positive shopping atmosphere.

Customer Service Sales Merchandising Inventory Management Communication Product Knowledge Teamwork Retail Operations Visual Merchandising

Customer Service Representative

TSYS - Virgin Money

Provided exceptional customer service, addressing inquiries and resolving issues effectively. Demonstrated strong problem-solving skills to ensure customer satisfaction and managed high volume of inbound calls for quick resolution of customer issues.

Customer Service Problem Solving Communication Customer Satisfaction Conflict Resolution Data Entry Active Listening CRM Software Teamwork

Customer Service Representative

TSYS - AIB

Handled customer queries and concerns with professionalism and efficiency. Utilised strong communication skills to build positive relationships with customers and participated in ongoing training sessions to enhance customer service skills.

Customer Service Communication Problem Solving Customer Relations Active Listening Conflict Resolution Data Entry CRM Software Teamwork Training

Education

Degrees, certifications, and relevant coursework

Milton Keynes Academy – Sixth Form

A-Levels, Health and Social Care

Completed A-Levels in Health and Social Care, gaining foundational knowledge in the field. Developed an understanding of key concepts and practices relevant to health and social care settings.

Milton Keynes Academy

GCSEs, General Studies

Achieved GCSE qualifications in core subjects including English, Maths, Core Science, and L2 IT. Developed fundamental academic skills and a basic understanding of information technology.