Open to opportunities

Fawad Bahar

@fawadbahar

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Motivated financial crime investigator with strong customer service skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth, ideally in a customer-focused environment where I can leverage my investigative skills.

I am a highly motivated and articulate professional with a strong background in customer service and financial crime investigation. Currently, I work as a Financial Crime Investigator at Monzo Bank, where I investigate and approve new accounts, conduct enhanced due diligence, and collaborate with law enforcement to address financial crime concerns. My role requires a keen eye for detail and the ability to communicate effectively with various stakeholders, ensuring compliance and safeguarding customer interests.

Prior to my current position, I served as a Complaints Handler at Yorkshire Building Society, where I honed my problem-solving skills and developed a deep understanding of customer needs. I managed multiple complaints efficiently, ensuring timely resolutions while adhering to financial ombudsman guidelines. My experience in customer-facing roles has equipped me with the confidence and skills necessary to handle challenging situations with professionalism and empathy.

With a BA Hons in Education Studies and a strong foundation in business and IT, I am committed to continuous personal and professional development. I thrive in dynamic environments and am eager to contribute my skills to a forward-thinking organization that values customer service and integrity.

Experience

Work history, roles, and key accomplishments

Current

Financial Crime Investigator

Current

Monzo Bank

Jul 2024 - Present (11 months)

Investigated and approved new accounts, sanctions, CIFAS, and enhanced due diligence cases, conducting reviews for financial crime or money laundering concerns. Actioned fraud reports, wrote suspicious activity reports, and collaborated with the National Crime Agency and law enforcement to report data. Took a risk-based approach to cases, managing their impact on the business.

Financial Crime Anti Money Laundering (AML)Sanctions Fraud Investigation Suspicious Activity Reports Risk Assessment

Complaints Handler

Yorkshire Building Society

Jul 2022 - Jul 2024 (2 years)

Handled inbound and outbound calls for customer complaints and general queries, investigating cases and adding evidence to ensure correct outcomes per Financial Ombudsman guidelines. Managed a high workload of multiple complaints efficiently, meeting deadlines and FOS requirements. Drafted and sent final response letters detailing investigations and decisions to customers.

Customer Service Financial Ombudsman Service (FOS) Guidelines Conflict Resolution Communication Training Problem Solving

Delivery Driver

Ocado

Mar 2022 - Jun 2022 (3 months)

Delivered first-class service for customer orders, safely and effectively handling a 3.5-tonne van. Managed time efficiently to ensure timely deliveries and met daily targets. Made conscious judgment calls when needed to optimize delivery routes.

Customer Service Time Management Logistics Problem Solving

Customer Service

Jet2 Holidays

Jul 2019 - Aug 2021 (2 years 1 month)

Complied with regulatory and company policies, delivering consistent service and high standards of professionalism. Achieved set revenue targets and call quality objectives by advising and influencing customers. Accurately input customer-related data and managed customer interactions by remaining polite, tactful, and firm.

Customer Service Regulatory Compliance Sales Data Entry Communication Conflict Resolution Teamwork

Collections Agent

New Day

Dec 2016 - Mar 2019 (2 years 3 months)

Provided financial advice and plans for customers in debt, working collaboratively within a team to meet set targets and objectives. Accurately input customer-related data and managed customer interactions while strictly following company policies and procedures. Demonstrated the ability to relate to diverse individuals and maintained a persuasive, persistent, and self-motivated approach.

Debt Collection Financial Advice Data Entry Customer Management Persuasion Self motivated Teamwork

Crew Member

McDonalds

May 2015 - Oct 2015 (5 months)

Provided effective service by managing duties in an organized manner, demonstrating effective teamwork skills. Followed company rules and regulations, ensuring effective and satisfying service for customers. Dealt with daily inquiries, solved customer queries, and assisted new crew members with job training, enhancing communication skills.

Customer Service Teamwork Inventory Management Problem Solving Communication Organizational Skills

Education

Degrees, certifications, and relevant coursework

Bradford College

BA Hons Education Studies, Education Studies

Grade: 2:1

Completed a Bachelor of Arts with Honours in Education Studies, achieving a 2:1 classification. This program provided a comprehensive understanding of educational theories and practices. Additionally, obtained A-Levels in Double Business (A*A*) and I.T. (A*).

Bradford Academy

GCSEs, General Studies

Grade: English (C), Maths (C), Biology (C), Business Studies (C), I.T (C), Health & Social (C), Travel & Tourism (C)

Achieved 7 GCSEs, including core subjects such as English (C) and Maths (C). The curriculum covered a broad range of subjects including Biology, Business Studies, I.T., Health & Social, and Travel & Tourism. This foundational education provided a strong academic base across various disciplines.