Open to opportunities

Haleema Razaq

@haleemarazaq

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Dedicated customer service professional with a passion for finance.

United Kingdom

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What I'm looking for

I seek a role that challenges me and allows for professional growth in a supportive environment.

I am a committed customer service professional with a strong work ethic and a proven track record in various roles across retail and finance. My journey began at Marks & Spencer, where I honed my customer service skills, ensuring a pleasant shopping experience for all customers. This foundation set the stage for my subsequent roles, where I consistently exceeded performance targets and adapted to the dynamic needs of each position.

At Vodafone, I developed a deep understanding of ethical business practices while navigating complex customer inquiries. My ability to build rapport and trust with customers significantly improved satisfaction ratings. Transitioning to Santander allowed me to combine my passion for finance with my commitment to customer service, empowering individuals to make informed financial decisions. Currently, as a Claims Handler at Sedgwick, I provide critical support to customers in distressing situations, ensuring they receive timely assistance and peace of mind.

Experience

Work history, roles, and key accomplishments

Current

Claims Handler - Outbound and Inbound Calls

Current

Sedgwick Home Emergency

Dec 2023 - Present (1 year 6 months)

Responsible for taking inbound calls from customers experiencing home emergencies, accurately logging claims and providing immediate support. Maintained up-to-date knowledge of insurance products and home emergency protocols for various providers.

Claims Handling Incident Response Customer Support Data Entry

Customer Advisor & Collections

Santander

Dec 2022 - Dec 2024 (2 years)

Assisted with cash transactions and protected customers against fraud and scams, staying updated on financial products and regulations. Progressed to assisting the collections team, recovering payments and setting up affordable payment plans for customers with defaulted debts.

Financial Advice Fraud Prevention Customer Service Debt Collection

Sales Advisor - Outbound and Inbound Calls

Vodafone

Jul 2021 - Dec 2022 (1 year 5 months)

Verified customer identities, ensured data protection, and transparently communicated contract terms to ensure FCA compliance. Navigated complex customer inquiries, from billing disputes to technical malfunctions, providing prompt and empathetic solutions.

Data Protection Customer Service Problem Solving Sales

Sales Agent - Outbound and Inbound Calls

Get Insure LTD

Sep 2020 - Jul 2021 (10 months)

Negotiated policy premiums with insurers and arranged insurance policies on behalf of customers. Built and maintained business and client relations while managing customer service cases to achieve high targets.

Administrative Support Customer Service Negotiation Teamwork

Customer Assistant

Marks & Spencer

Sep 2018 - Aug 2020 (1 year 11 months)

Provided personalized service to customers, addressed inquiries, and assisted with product selections to ensure a pleasant shopping experience. Maintained an attractive store appearance by restocking shelves, arranging displays, and efficiently processing customer transactions.

Customer Service Product Knowledge

Education

Degrees, certifications, and relevant coursework

Unknown

BSc Hons, Accounting and Finance

Grade: On track for a 2:1

Currently pursuing a Bachelor of Science with Honours in Accounting and Finance, on track to achieve a 2:1 classification. Gaining in-depth knowledge of financial principles, accounting practices, and economic theories.

Thomas Deacon Academy

GCSEs, Multiple Subjects

Grade: Business Studies: B, Religious Studies: 6, Health and Social Care: Distinction*, Mathematics: 7, English Literature: 6, English Language: 5, Additional Science: 5/6/5

Achieved strong grades across a range of subjects including Business Studies, Religious Studies, Health and Social Care, Mathematics, English Literature, English Language, and Additional Science. Developed foundational knowledge in various academic disciplines.

Thomas Deacon Academy

A Levels, Mathematics, Business, Health and Social Care

Grade: Mathematics: B, Business: B, Health and Social Care: Distinction*

Completed A Levels in Mathematics, Business, and Health and Social Care, demonstrating advanced understanding in these fields. Developed analytical and problem-solving skills essential for higher education.