Peter Omale

Conducted outbound and inbound calls to customers in a fast-paced environment, utilizing quality questioning for fraud investigations and verifying genuine transactions. Took ownership of cases, making analytical decisions to deem transactions as genuine while adhering to Financial Conduct Authority (FCA) guidelines and raising Suspicious Activity Reports (SAR's) when necessary. Obtained informati

Reduced negative financial impact by ensuring priority payments were made before setting up payment plans, while staying abreast of updated policies from financial regulatory bodies. Utilized budgeting tools to understand customer financial situations, helping them manage debt and signposting to relevant departments for further assistance. Made customer-centric decisions by engaging clients using

Managed inventory and cash flow reports using Excel, performing data modeling and sales forecasting. Handled bookkeeping and entry of sales data, reporting findings to management through written and verbal presentations. Ensured stock records were accurately maintained and aligned with company policies.

Streamlined business processes, which significantly reduced operating costs and boosted business profit by 60%. Updated commercial awareness and utilized information to track and evaluate current business and data, staying abreast of market trends. Employed pivot tables, charts, and macros to gather and manipulate data for comprehensive root cause analysis, and conducted models to formulate counte

Gathered marketing data for analysis and effectively communicated relevant information with stakeholders. Conducted thorough market research and analysis, presenting findings to senior managers using Excel dashboards and PowerPoint presentations.

Completed a Level 2 NVQ Diploma in Performing Engineering Operations. This program focused on practical engineering practices, providing hands-on experience and foundational skills.

Grade: HND acquired

Undertook a BEng in Mechanical Engineering, acquiring a Higher National Diploma during the program. The curriculum covered core mechanical engineering principles and applications.

Grade: Distinction Obtained

Successfully completed a Mechanical Engineering Foundation Program. Achieved a Distinction, demonstrating a strong grasp of fundamental engineering concepts.