Peter Omale
@peteromale
Dedicated customer service professional with over 5 years of experience.
What I'm looking for
I am a focused and dedicated individual with strong work ethics, seeking a part-time opportunity to impact business services. With over 5 years of customer experience across various sectors including retail, banking, and telephony, I have honed my skills in communication and problem-solving.
Currently, I work as a Fraud Customer Service Representative at Barclays Bank, where I utilize my analytical skills to investigate transactions and ensure customer safety. My previous roles have equipped me with the ability to make informed decisions and provide exceptional service, significantly reducing financial risks for clients.
My background as a Junior Business Analyst has allowed me to streamline processes and improve operational efficiency, contributing to a 60% increase in business profits. I am passionate about leveraging my skills to enhance customer experiences and drive business success.
Experience
Work history, roles, and key accomplishments
Fraud Customer Service
Barclays Bank
Apr 2022 - Present (3 years 2 months)
Conducted outbound and inbound calls to customers in a fast-paced environment, utilizing quality questioning for fraud investigations and verifying genuine transactions. Took ownership of cases, making analytical decisions to deem transactions as genuine while adhering to Financial Conduct Authority (FCA) guidelines and raising Suspicious Activity Reports (SAR's) when necessary. Obtained informati
Business Banking Financial Assistant
Barclays Bank
Apr 2021 - Mar 2022 (11 months)
Reduced negative financial impact by ensuring priority payments were made before setting up payment plans, while staying abreast of updated policies from financial regulatory bodies. Utilized budgeting tools to understand customer financial situations, helping them manage debt and signposting to relevant departments for further assistance. Made customer-centric decisions by engaging clients using
Customer Service Champion
KAM Ltd, Shell Franchise
Feb 2019 - Mar 2020 (1 year 1 month)
Managed inventory and cash flow reports using Excel, performing data modeling and sales forecasting. Handled bookkeeping and entry of sales data, reporting findings to management through written and verbal presentations. Ensured stock records were accurately maintained and aligned with company policies.
Junior Business Analyst
Total Consults Group Ltd
Jun 2015 - Oct 2019 (4 years 4 months)
Streamlined business processes, which significantly reduced operating costs and boosted business profit by 60%. Updated commercial awareness and utilized information to track and evaluate current business and data, staying abreast of market trends. Employed pivot tables, charts, and macros to gather and manipulate data for comprehensive root cause analysis, and conducted models to formulate counte
Brand Ambassador Market Analyst
N20 Limited
Jul 2017 - May 2019 (1 year 10 months)
Gathered marketing data for analysis and effectively communicated relevant information with stakeholders. Conducted thorough market research and analysis, presenting findings to senior managers using Excel dashboards and PowerPoint presentations.
Education
Degrees, certifications, and relevant coursework
Excellence, Achievement & Learning Ltd
Level 2 NVQ Diploma, Performing Engineering Operations (Engineering Practices)
Completed a Level 2 NVQ Diploma in Performing Engineering Operations. This program focused on practical engineering practices, providing hands-on experience and foundational skills.
University of South Wales
BEng, Mechanical Engineering
Grade: HND acquired
Undertook a BEng in Mechanical Engineering, acquiring a Higher National Diploma during the program. The curriculum covered core mechanical engineering principles and applications.
University of Glamorgan Wales
Foundation Program, Mechanical Engineering
Grade: Distinction Obtained
Successfully completed a Mechanical Engineering Foundation Program. Achieved a Distinction, demonstrating a strong grasp of fundamental engineering concepts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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