Peter OmalePO
Open to opportunities

Peter Omale

@peteromale

Dedicated customer service professional with over 5 years of experience.

United Kingdom

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills while providing opportunities for growth and development in a supportive environment.

I am a focused and dedicated individual with strong work ethics, seeking a part-time opportunity to impact business services. With over 5 years of customer experience across various sectors including retail, banking, and telephony, I have honed my skills in communication and problem-solving.

Currently, I work as a Fraud Customer Service Representative at Barclays Bank, where I utilize my analytical skills to investigate transactions and ensure customer safety. My previous roles have equipped me with the ability to make informed decisions and provide exceptional service, significantly reducing financial risks for clients.

My background as a Junior Business Analyst has allowed me to streamline processes and improve operational efficiency, contributing to a 60% increase in business profits. I am passionate about leveraging my skills to enhance customer experiences and drive business success.

Experience

Work history, roles, and key accomplishments

BB
Current

Fraud Customer Service

Barclays Bank

Apr 2022 - Present (3 years 2 months)

Conducted outbound and inbound calls to customers in a fast-paced environment, utilizing quality questioning for fraud investigations and verifying genuine transactions. Took ownership of cases, making analytical decisions to deem transactions as genuine while adhering to Financial Conduct Authority (FCA) guidelines and raising Suspicious Activity Reports (SAR's) when necessary. Obtained informati

BB

Business Banking Financial Assistant

Barclays Bank

Apr 2021 - Mar 2022 (11 months)

Reduced negative financial impact by ensuring priority payments were made before setting up payment plans, while staying abreast of updated policies from financial regulatory bodies. Utilized budgeting tools to understand customer financial situations, helping them manage debt and signposting to relevant departments for further assistance. Made customer-centric decisions by engaging clients using

KF

Customer Service Champion

KAM Ltd, Shell Franchise

Feb 2019 - Mar 2020 (1 year 1 month)

Managed inventory and cash flow reports using Excel, performing data modeling and sales forecasting. Handled bookkeeping and entry of sales data, reporting findings to management through written and verbal presentations. Ensured stock records were accurately maintained and aligned with company policies.

TL

Junior Business Analyst

Total Consults Group Ltd

Jun 2015 - Oct 2019 (4 years 4 months)

Streamlined business processes, which significantly reduced operating costs and boosted business profit by 60%. Updated commercial awareness and utilized information to track and evaluate current business and data, staying abreast of market trends. Employed pivot tables, charts, and macros to gather and manipulate data for comprehensive root cause analysis, and conducted models to formulate counte

Education

Degrees, certifications, and relevant coursework

EL

Excellence, Achievement & Learning Ltd

Level 2 NVQ Diploma, Performing Engineering Operations (Engineering Practices)

Completed a Level 2 NVQ Diploma in Performing Engineering Operations. This program focused on practical engineering practices, providing hands-on experience and foundational skills.

University of South Wales logoUW

University of South Wales

BEng, Mechanical Engineering

Grade: HND acquired

Undertook a BEng in Mechanical Engineering, acquiring a Higher National Diploma during the program. The curriculum covered core mechanical engineering principles and applications.

UW

University of Glamorgan Wales

Foundation Program, Mechanical Engineering

Grade: Distinction Obtained

Successfully completed a Mechanical Engineering Foundation Program. Achieved a Distinction, demonstrating a strong grasp of fundamental engineering concepts.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Peter Omale - Fraud Customer Service - Barclays Bank | Himalayas