Open to opportunities

Faizan Khan

@faizankhan8

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Customer Support and FinCrime Specialist with 4.5+ years of experience.

United Kingdom

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What I'm looking for

I am looking for a role that values customer experience and offers opportunities for growth in fraud prevention and support.

I am a dedicated Customer Support and FinCrime Specialist with over 4.5 years of experience in voice and chat-based roles. Currently, I serve as an L1 Analyst in the APP Team at Revolut, where I specialize in handling complex fraud typologies and ensuring regulatory compliance. My proven track record includes supporting scam and fraud cases, providing real-time issue resolution, and delivering high-quality support in sensitive environments.

Throughout my career, I have been recognized for my strong communication skills and ability to remain calm under pressure. My experience spans fleet operations and customer service, where I have excelled in problem-solving and account management. I am passionate about fostering clear communication with customers and colleagues to enhance service delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

FinCrime Analyst - APP Team (L1)

Current

Revolut

Jan 2025 - Present (7 months)

Supported scam and fraud cases as an L1 Analyst in the APP Team, specializing in handling complex fraud typologies, evidence assessment, and regulatory compliance (PSR). Assisted customers via chat with clear, empathetic, and compliant communication, collecting evidence and guiding users through forms.

Fraud Analysis Regulatory Compliance Customer Support Chat Support Risk Management Financial Crime

Walmart Customer Support

IBEX Global

Jan 2024 - Jan 2025 (1 year)

Assisted customers with online purchases, ensuring a seamless and satisfactory shopping experience. Provided swift and efficient responses via call and email, addressing inquiries and resolving issues.

Customer Support Email Support Objection Handling Documentation Product Recommendations Customer Service

Booking Operator and Team Lead

Veezu UK

Jan 2022 - Jan 2024 (2 years)

Responded to incoming calls to schedule rides, provide fare details, and answer questions. Allocated bookings, optimized routes, and managed driver activities.

Customer Service Dispatching Problem Solving Record keeping Emergency Response Account Management Communication Skills

Education

Degrees, certifications, and relevant coursework

Superior University

Bachelor of Computer Science, Computer Science

2021 - 2024

Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained expertise in web development, focusing on HTML 5, CSS 3, and backend technologies.

Tevta

Web Development Certification, Web Development

2021 - 2024

Completed a web development program focusing on practical skills in HTML 5, CSS 3, and backend development. This program enhanced my technical proficiency in creating and maintaining web applications.