Patrycja Makowska

Led complex and major fraud investigations, primarily within the business banking sector, utilizing programmatic capabilities and intelligence-driven approaches. Collaborated with business lines to refine operational processes and produced detailed fraud reports for industry partners and law enforcement.

Collaborated with internal departments and external agencies like law enforcement to investigate complex scams and develop new procedures. Reviewed colleague work quality, provided coaching, and made independent decisions to resolve disputes and ensure accurate case outcomes.

Deepened knowledge of financial crime, including identity theft and investment scams, by investigating complex cases and working referrals. Acted as a point of referral for colleagues and managers, demonstrating expertise and contributing to team development through training and project participation.

Gained valuable insight into fraud processes and developed strong investigation skills while working on different queues. Contributed to the BBL government scheme, enhancing understanding of fraud prevention methods.

Engaged customers to understand their financial needs, providing guidance on various banking products and services. Successfully resolved customer complaints at the first point of contact and conducted quality reviews to ensure customer satisfaction.

Grade: Upper Second Class (2:1)

Whilst studying Psychology I have strongly developed my communication and assertiveness skills, as well as my effectiveness in group leadership and presentations. With the big focus on the research side of the subject I am confident in carrying both qualitative and quantitative data analysis.