Open to opportunities

Ali Al-Rubaye

@alialrubaye

Message

Enthusiastic customer service professional with strong sales expertise.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

I am an accomplished and enthusiastic individual with a solid history in the professional setting, beginning my career as a Sales Associate. My expertise lies in providing outstanding customer service and building long-term relationships with clients. I am fluent in both English and Arabic, which enhances my ability to communicate effectively with a diverse clientele.

Throughout my career, I have consistently achieved individual sales targets while maintaining a friendly and professional demeanor. My experience spans various roles, including Sales Assistant and Customer Service Advisor, where I honed my skills in cash management, POS systems, and effective multitasking. I pride myself on my ability to handle complex workloads while remaining calm under pressure, ensuring that I meet and exceed customer expectations.

Experience

Work history, roles, and key accomplishments

Accounts Investigation/Fraud Prevention Advisor

Next Online

May 2022 - Present (3 years 2 months)

Assisted customers with identity theft and account hijacking, liaising with the senior fraud team and police when necessary. Handled claims regarding goods not received and returns not credited, explaining credit account policies.

Fraud Prevention Credit File Amendment Claims

Customer Service Advisor

Webhelp

Feb 2020 - Present (5 years 5 months)

Communicated friendly and assisted with appointments, answering questions clearly and engaging empathetically with clients. Assessed credit applications, reviewed customer accounts, and collected overdue balances.

Customer Service Communication Halo System Credit Applications Debt Collection Call Reporting

Sales Colleague

Curry's PC World

Oct 2019 - Present (5 years 9 months)

Met sales targets for broadband and other products, suggesting useful monthly plans to customers. Organized stock by type, model, and brand, and assisted customers with purchased products.

Sales Targets Retail Operations

Sales Assistant

Best Price Bathrooms

Oct 2018 - Present (6 years 9 months)

Engaged with customers in a sincere and friendly manner, recommending merchandise based on their needs and preferences. Completed daily outbound calls for up to 3-4 hours per day and consistently exceeded weekly sales targets.

Customer Engagement Sales Customer Service Stock Management Outbound Calling Retail Sales

Education

Degrees, certifications, and relevant coursework

Not specified

GCSE, Multiple Subjects

Grade: A*-B

Achieved 11 GCSEs, including Mathematics, Further Maths, Biology, Chemistry, Physics, English Language and Literature, French, History, Computer Science, and Triple Science. Demonstrated strong academic performance across a range of subjects, with all grades at A*-B.

Not specified

EPQ, Not specified

Grade: A*

Completed a Level 3 Extended Project Qualification (EPQ), achieving an A* grade. Developed independent research and project management skills through this qualification.

Not specified

A-level, Science and Mathematics

Grade: Biology(A), Chemistry(A), Mathematics(A*)

Attained A-levels in Biology (A), Chemistry (A), and Mathematics (A*). Demonstrated strong analytical and problem-solving skills in these advanced science and mathematics subjects.