Suzanne Alessi-Gruenberg

Managed front office and administrative support for a multi-provider dental practice, including scheduling in Dentrix and coordinating patient/insurance communications. Processed insurance claims and accounts receivable and improved provider schedule coordination while helping implement Heartland Dental systems.

Provided executive administrative support, coordinating travel, registering CEO/board members for training and conferences, and maintaining organized filing systems. Produced reports by researching and compiling data for correspondence and supported high-level scheduling while handling sensitive records with discretion.

Oversaw administrative operations for the emergency department, including drafting and proofreading sensitive correspondence and creating emergency department signage. Produced division-wide reports with spreadsheets and tracked supplies and employee attendance (Kronos), while preparing EPIC-related reports and patient survey/restraint documentation.

Supported the principal by updating calendars, scheduling appointments, and serving as a primary point of contact for staff, parents, students, and the school community. Helped manage annual budgeting and improved office operations by tracking attendance, overseeing club expenditures, purchasing supplies, and maintaining inventory.

Investigated and evaluated commercial insurance claims for general liability, automobile, and property losses. Verified coverage, assessed damages, set and monitored reserves, identified potential fraud, negotiated settlements within authority limits, and prepared detailed reports for clients, carriers, and management.

Managed all aspects of district administrative operations, including purchasing supplies, preparing letters/memos/reports, and handling copying, faxing, and mail distribution. Administered pupil enrollment records and maintained employee seniority and attendance documentation to support district operations.

Earned a Bachelor of Science degree in Business Administration from Southern New Hampshire University (Global Campus) in Manchester, NH.