T'Neja Jackson
@tneja001
Detail-oriented Executive Assistant skilled in scheduling, document management, and customer support to keep teams running smoothly.
United StatesWhat I'm looking for
I’m a Detail-oriented and dependable Executive Assistant with strong experience in office coordination, customer service, and document management. I’m proven at supporting teams, handling sensitive information, and keeping day-to-day operations running smoothly in fast-paced environments.
In recent roles, I managed executive calendars, coordinated appointments, scheduled meetings, and supported leadership with reports, agendas, and correspondence. I also handled confidential documents and communications, while organizing travel logistics and creating detailed itineraries.
I bring a customer-focused mindset from my customer support work, providing timely, accurate, and empathetic help through phone, email, and chat. I’ve logged interactions in CRM systems, troubleshot issues, escalated complex cases appropriately, and followed up on unresolved items to ensure customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
Community Health Choice
Jan 2024 - Present (2 years 5 months)
Provided timely, accurate, and empathetic customer support via phone, email, and chat. Troubleshot issues, logged interactions in the CRM, and escalated complex cases to the appropriate departments.
Managed executive calendars and coordinated appointments and meetings. Prepared reports, agendas, and correspondence while handling confidential documents and supporting travel logistics.
OHID Specialist
Benefit Recovery
Jan 2020 - Jan 2024 (4 years)
Verified insurance eligibility through written and verbal communication with third-party providers. Performed clerical tasks to expedite claims verification and maintained accurate, confidential member records.
Education
Degrees, certifications, and relevant coursework
High School
High School, High School
Completed high school education.
College of Health Professionals
Medical Billing and Coding Certification, Medical Billing and Coding
Earned a medical billing and coding certification.
Executive Secretary and Business Administration Certification
Administration Certification, Executive Assistant
Completed training for executive secretary and business administration, covering administrative and office support tasks.
Executive Office Professional Certificate Program
Executive Office Professional Certificate, Office Administration
Completed an executive office professional certificate program focused on advanced office and administrative support.
Manager Diploma
Manager Diploma, Office Administration
Completed a manager diploma program providing administrative support, including office operations and scheduling for meetings and conferences.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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