Open to opportunities

DorisAnn Pursell

@dorisannpursell

Message

Experienced executive assistant and office manager driving operational efficiency.

United States

Message

What I'm looking for

I seek an executive assistant or office management role in a dynamic organization where I can streamline operations, support senior leaders, mentor staff, and drive process improvements while being part of a collaborative culture.

I am a versatile administrative professional with 8+ years supporting senior leaders across healthcare, legal, retail, and education. I excel at managing complex calendars, coordinating meetings, preparing legal and business documentation, and streamlining office operations.

I have a proven track record of implementing process improvements, leading collections and recovery efforts, and transitioning teams to remote and hybrid work while maintaining productivity. Key achievements include leading recovery efforts resulting in $127K in repayments and implementing an invoicing system that reduced processing time by 50%.

I am trusted to handle confidential information with discretion, train and mentor staff, and drive workflow optimization. I am seeking executive assistant, office manager, or administrative support roles and am open to relocation.

Experience

Work history, roles, and key accomplishments

Project Coordinator

Lee Health

Mar 2023 - Dec 2024 (1 year 9 months)

Coordinated senior leadership meetings, implemented an invoice system that reduced processing time by 50%, and led collection recovery efforts resulting in $127,000 in repayments while streamlining departmental workflows.

Project Coordination Meeting Coordination Workflow Optimization PowerPoint Records Management Cross Functional Collaboration

Sales Associate

Bath & Body Works

Nov 2018 - Jul 2023 (4 years 8 months)

Conducted inventory audits, trained new associates in merchandising, and enhanced product displays to increase customer engagement and sales.

Merchandising Training Display Customer Service Sales Support Team Collaboration

Paralegal

Lee Health

Oct 2019 - Mar 2023 (3 years 5 months)

Drafted legal agreements and forms, guided record retention and subpoena responses, and implemented cost-saving initiatives while maintaining productivity in remote and hybrid environments.

Legal Drafting Cost Saving Initiatives Remote Work Compliance

Legal Assistant

Lee Health

Jun 2018 - Oct 2019 (1 year 4 months)

Managed calendars and conference calls, processed invoices and reimbursements, maintained legal case files in ProLaw, and notarized documents to support legal operations.

Calendar Management Webex Invoicing File Management Administrative Support Legal Operations

Customer Service Staff

Bealls Florida

Nov 2015 - Sep 2019 (3 years 10 months)

Coordinated interviews, resolved customer concerns, trained cashiers, and managed register transactions and cash office balancing with precision.

Customer Service Interview Coordination Training Conflict Resolution

Legal Secretary

Lee Health

Mar 2017 - Jun 2018 (1 year 3 months)

Directed incoming calls, organized office events and supplies, and prepared documentation for CMS reporting to support departmental compliance and operations.

Event Planning Office Management Administrative Support Documentation

Administrative Assistant

Six Mile Charter Academy

Nov 2016 - Mar 2017 (4 months)

Reorganized filing systems for 1,000+ students, conducted daily data entry into school and county databases, and provided frontline support to parents, staff, and students to improve office efficiency.

Records Management Data Entry Office Support Student Records

Client Service Representative

Healthport Technologies

Jun 2013 - Nov 2016 (3 years 5 months)

Accessed and released patient records via Epic EMR ensuring HIPAA compliance, communicated with legal and medical stakeholders, and de-escalated high-stress situations professionally.

HIPAA Client Communication Records Release Customer Service Medical Records