Suzana Chiru

• Led a team of Player Support Specialists for the Corepunk MMORPG, enhancing player satisfaction.
• Collaborated closely with the development team to identify and implement improvements for player experience.
• Provided timely support to players, fostering a positive and engaging gaming environment.

Worked as Administrative Assistant at TLD Timeless design.

As a Customer Support Specialist at Revolut, I provided real-time assistance to customers via chat, focusing primarily on issues related to insurance and card payments. My role involved resolving complex queries, delivering clear guidance, and ensuring customer satisfaction while adhering to company policies and financial regulations.

Key Responsibilities:

Addressed and resolved inquiries regard

As a content moderator for a leading social media platform, I played a crucial role in maintaining a safe and positive online environment. My primary responsibilities included: • Reviewing and labeling user-generated video content to ensure compliance with community guidelines • Identifying and flagging inappropriate, harmful, or potentially illegal material • Applying content policies consistentl

As a content moderator for a leading social media platform, I played a crucial role in maintaining a safe and positive online environment. My primary responsibilities included:
• Reviewing and labeling user-generated video content to ensure compliance with community guidelines
• Identifying and flagging inappropriate, harmful, or potentially illegal material
• Applying content policies consiste

As a Content Moderator, my role focused on overseeing and reviewing user-generated content within games created by players. I was responsible for maintaining a safe and appropriate gaming environment, particularly in relation to a popular game creation platform.

My primary responsibilities included:

1. Reviewing player-created games and content for compliance with community guidelines and terms

Customer Interaction:- Interact with customers via phone, email, chat, addressing inquiries related to products, orders, deliveries, returns, and general store information.- Provide accurate and helpful information to customers, ensuring their needs are met efficiently and professionally.
Order Management: - Assist customers in placing orders, tracking shipments, and processing returns or exchang

-Massage Therapy Sessions:Perform various massage techniques, including Swedish, deep tissue, sports, and therapeutic massages, to address clients' specific needs and preferences.Maintain a clean, organized, and inviting therapy room conducive to relaxation.
-Client Consultation:Conduct thorough consultations with clients to understand their medical history, injuries, and specific areas of concern

-Excursion Planning:Research, plan, and coordinate a diverse range of excursions at European ports of call, ensuring unique and enriching experiences for passengers.Collaborate with local guides, vendors, and attractions to curate engaging and culturally immersive excursions.
-Guest Engagement:Host pre-excursion briefings, providing detailed information about each excursion, historical context, an

-Guest Services:-Warmly welcome guests upon arrival, provide information about hotel services, and assist with luggage as required.Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
-Check-In and Check-Out:Efficiently handle guest check-in and check-out processes, verifying guest information, assigning rooms, and processing payments accuratel

-International Hostess Duties:Welcome and assist international guests, ensuring their comfort and addressing any inquiries or concerns they may have. Facilitate communication between guests and crew members, ensuring seamless onboard experiences for guests from different language backgrounds.Organize and participate in onboard events, activities, and social gatherings to create a lively and engagi

-International Hostess Duties:Welcome and assist international guests, ensuring their comfort and addressing any inquiries or concerns they may have. Facilitate communication between guests and crew members, ensuring seamless onboard experiences for guests from different language backgrounds.Organize and participate in onboard events, activities, and social gatherings to create a lively and engagi

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