Laura Varadi

Provided remote call-center support for Big Bus Tours, handling customer inquiries and resolving issues to maintain customer satisfaction during a 3-month contract.

Performed OCR-related tasks remotely supporting medical documentation workflows and used SAP and Microsoft collaboration tools to ensure data accuracy over a 4-month period.

Delivered remote customer support for Monzo Bank UK over 3 years and 5 months, resolving card disputes, identity verification, cheque processing and financial crime related inquiries to maintain service quality.

Managed front desk operations, reservations and guest services for 2 years and 9 months, improving guest satisfaction through efficient check-in/out and coordination with restaurant and booking platforms.

Led and trained promotional teams for 3 years and 9 months, overseeing scheduling, task delegation, reporting and logistics to ensure successful campaign execution.

Executed product promotion, sampling and flyer distribution while submitting weekly sales reports over a five-month promotional assignment.

Provided event hostess and promoter services for 1 year, managing guest reception, promotional material distribution and weekly reporting to capture customer feedback.

Conducted product sampling and flyer distribution and submitted weekly sales reports during a four-month campaign to support brand visibility.

Completed Bachelor's degree in Accounting and Management Information Systems at Tibiscus University from 2014 to 2016.

Completed first year of Bachelor's studies in General Economics and Communication at West University of Timișoara before transferring.

Attended William Shakespeare High School, studied English Philology and completed secondary education in 2013.

Obtained Certified Makeup Artist Diploma in 2012.

Awarded Cambridge Advanced Certificate (CAE) in September 2012.