Raluca Suia

Monitored and evaluated social media content for compliance with company policies and standards. Banned accounts and blocked content that violated platform policies, working with the team to improve moderation quality.

Provided French customer support via telephone by resolving client inquiries and issues in a timely manner. Completed professional development, including a French language course in the first month, and collaborated with the team to ensure efficient service.

Conducted COVID-19 tests while adhering to health protocols and handled samples safely and hygienically. Provided information and support to patients throughout the testing process and maintained cleanliness in the testing center.

Assisted the medical staff in patient care by monitoring patient conditions and reporting observations to the medical team. Communicated clearly with patients and colleagues and maintained cleanliness and organization of medical equipment and supplies.

Provided first aid support during events in Guernsey and maintained medical equipment and supplies in optimal condition. Attended training sessions and simulations to improve response speed and accuracy.

Facilitated communication between local authorities and Romanian speakers while ensuring message accuracy. Maintained confidentiality and professionalism in all interactions.

Welcomed guests and provided prompt, friendly customer service while managing reservations and check-in/check-out procedures. Shared information about the hotel and local attractions, wrote and updated restaurant menus, and handled customer requests and unexpected situations.

Welcomed and assisted guests, managing reservations and check-in/check-out procedures. Provided information about the hotel and local attractions and handled customer requests and unexpected situations, promoting additional services such as the gym, sauna, and restaurant.

Managed hotel check-in/check-out and provided guest information on hotel facilities and local attractions. Handled reservations by phone, email, and online platforms, and wrote and updated restaurant menus while resolving customer requests and unexpected situations.

Welcomed guests and provided information about hotel facilities. Managed reservations and payments and handled check-in/check-out, while resolving customer requests and coordinating communication between departments for smooth operations.

Welcomed guests and handled check-in/check-out and reservations by phone, email, and online platforms. Provided local attraction recommendations, served at the bar with customer recommendations, and coordinated communication between departments to support smooth hotel operations.

Prepared and served drinks according to established standards while ensuring accurate orders and quick service. Managed bar orders and payments and maintained the bar clean and organized.

Managed online reservations through Booking.com, Airbnb, and TripAdvisor. Created and managed content on these platforms to support bookings and online presence.

Cleared tables and cleaned cutlery, glasses, and work surfaces while maintaining cleanliness in the service area. Supported the waitstaff and restaurant team by preparing napkin sets and arranging tables for next guests.

Welcomed guests and handled check-in/check-out procedures and reservations by phone, email, and online platforms. Provided information about the hotel and local attractions, resolved customer requests and unexpected situations, and supported the team to deliver high-quality guest experiences.

Provided administrative support during the opening of the American company’s office in Cluj-Napoca, including organizing documentation and assisting with recruiting for the local team. Conducted market research to develop effective marketing strategies.

Welcomed guests, handled check-in/check-out, and managed reservations while providing information about the winery’s facilities. Served breakfast and supported a pleasant guest experience, working with the team to deliver high-quality services.

Completed a Bachelor’s degree in Geography and Tourism at the Faculty of Geography, Babeș-Bolyai University in Cluj-Napoca.

Earned a Certified Manager in Tourism credential as part of studies at the Faculty of Geography, Babeș-Bolyai University.