Open to opportunities

Antonio Sallas

@antoniosallas

Message

Motivated professional with expertise in customer support and content moderation.

Romania

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a motivated professional with over 5 years of experience in customer support and digital content moderation within international environments. My journey has equipped me with the skills to handle a wide range of customer scenarios and complex requests, providing clear, tailored, and easy-to-follow solutions. Working remotely has fostered my discipline, autonomy, and efficient work rhythm, allowing me to thrive in diverse settings.

In my current role as a Content Moderator at Telus International, I am responsible for reviewing user-generated content to ensure compliance with internal guidelines and digital safety standards. My experience in a fast-paced, multicultural team has honed my agility, discretion, and critical thinking, all essential for maintaining platform integrity. I take pride in my ability to deliver responsive and personalized customer service, as demonstrated during my tenure as an Online Customer Advisor at Be2, where I consistently achieved high customer satisfaction scores.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Telus International

Jul 2024 - Present (11 months)

Reviewed user-generated content to ensure compliance with internal guidelines and digital safety standards. Operated within a fast-paced, multicultural team, demonstrating agility, discretion, and critical thinking to maintain platform integrity.

Content Moderation Digital Safety Critical Thinking Team Collaboration

Online Customer Advisor

Be2

Mar 2019 - Present (6 years 3 months)

Delivered responsive and personalized customer service via email, resolving both technical and account-related issues. Maintained high customer satisfaction scores while managing multiple CRM cases and collaborating with cross-functional teams.

Customer Service CRM Systems Email Support Complaint Handling

Customer Advisor (Call Center)

Menzies Distribution

Nov 2018 - Present (6 years 7 months)

Provided frontline telephone support to UK-based clients, managing delivery-related inquiries and returns. Adapted to high-pressure environments with professionalism, ensuring prompt and effective communication.

Client Communication Problem Solving

Sales Advisor

Debenhams

Apr 2016 - Present (9 years 2 months)

Advised customers in the menswear department, delivering product recommendations and maintaining a well-organized retail space. Contributed to consistent achievement of daily sales targets through proactive customer engagement.

Sales Customer Engagement