At Teleperformance Romania, I oversee content guidelines for a major video platform, reviewing and approving user-submitted media, including sensitive and high-risk material.
I'm trained in escalation procedures for urgent and high-risk situations, supporting user safety and well-being.
I contribute high-quality annotations and detailed image descriptions for AI model training, helping improve machine-learning algorithms and computer vision accuracy.
I also conduct account-level reviews to verify user identity and age-eligibility compliance. Previously, I worked as a content moderator at Telus International and a customer service agent at CGS Romania.
At Telus I reviewed e-commerce listings for authenticity and policy compliance, investigated potential issues, and ensured decisions met quality and accuracy standards.
At CGS I provided customer support for Verizon, resolving customer issues and assisting with account and service-related inquiries.
