Lidia Jeanina Calugaru
@lidiajeaninacalugaru
I resolve customer needs and lead guest experiences across travel, hospitality, and multilingual support.
RomaniaWhat I'm looking for
I've supported guests and customers at Teleperformance, Carnival Cruise Line, Blue Air, Amazon Development Center, and onboard Princess Cruise ships. I handle inquiries, complaints, bookings, accounts, product data, and high-volume content with accuracy, clear communication, and practical solutions.
On Princess Cruise ships, I led the loyalty program, coordinated events, delivered stage presentations, and promoted cruise packages. I've also trained junior colleagues, worked across multicultural teams, and consistently followed procedures, KPIs, and quality standards in English and Italian.
Experience
Work history, roles, and key accomplishments
Handled calls and messages from guests, providing prompt and professional support. Assisted with requests, inquiries, and complaints, ensuring effective and timely resolutions.
Education
Degrees, certifications, and relevant coursework
Teleperformance
Customer Service Agent, Customer Service
2025 - 2026
Customer Service Agent - English and Italian. Handled calls and messages from guests, providing prompt and professional support.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
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