George Ciontu

Managing daily operations related to reservations, bookings, and delivery of travel services. Monitoring operational KPIs and resolving issues on the spot.

Developed and managed online events and community games, increasing user engagement by 85%. Monitored audience reactions to improve social media strategies.

Responded to customer queries via email and chat, escalated unresolved issues, and maintained records of recurring issues for process improvement.

Responded to customer queries via email and chat, resolved complaints, and guided customers on product usage.

Created and verified B2B contracts for Microsoft, ensuring compliance with company standards. Coordinated with cross-departmental teams, reducing delays by 15%.

Promoted to Floor Support after 3 months due to performance, offering support on cases for call center agents.

Promoted twice within 6 months for exceptional performance, ultimately leading a team of 10. Resolved complex customer issues, achieving a 95% satisfaction rate.

Provided technical assistance to American customers across three departments, including advanced repair for internet, television, and landline services.

Published and moderated ads for a French sales website.

Pursuing a Bachelor's degree in Inginerie și Management în Domeniul Transporturilor, ongoing as of 2026.

Earned a Diploma in Digital Marketing in September 2017.

Earned a Diploma in Social Media Marketing in September 2017.

Completed a training in Communication Skills from March to April 2016.

Completed high school with a focus on Social Sciences.