I am a customer service executive with 9 years of experience in the industry. My career objective is to work in a professional and challenging environment where I can utilize my knowledge and skills to contribute to the development of the institute and enhance my personal growth. Throughout my career, I have excelled in escalation management and have been successful in addressing customer inquiries and ensuring customer satisfaction through live chat support systems. I am fluent in English, Hindi, and Bengali, which allows me to effectively communicate with customers from diverse backgrounds.
In my previous role as a customer service executive at Kochar Infotech, I utilized online chat platforms to resolve payment and refund issues, as well as assist customers with placing orders. I also scheduled daily, weekly, and monthly routes to optimize efficiency and on-time deliveries. By coordinating with vendors and implementing cost-effective working methods, I was able to reduce transportation expenses by 20% and overall transportation expenditure by 10%. Additionally, I conducted regular safety audits on equipment and ensured compliance with industry standards.
Prior to that, I worked as a field executive at Xpressbees Logistics Pvt Ltd and SSN Logistics (Delhivery), where I managed the receipt of products, coordinated delivery schedules, and prepared loads for shipment. I also handled cash transactions with accuracy and generated comprehensive reports for upper management review. As a customer care executive at Serco BPO, I managed large amounts of inbound and outbound calls, followed BPO scripts, and provided solutions to customer issues.
