Kirti Singh

I am a dedicated Customer Care Executive with a strong commitment to providing exceptional service and resolving customer grievances. Since joining Concentrix in July 2024, I have quickly advanced to a Senior Executive role due to my ability to handle complex customer issues and ensure high levels of satisfaction. My experience includes managing end-to-end complaint resolution and maintaining compliance with Turnaround Time (TAT) standards.

Throughout my career, I have identified process gaps and implemented improvements that enhance operational efficiency. I pride myself on my communication skills and my ability to coordinate effectively with teams and stakeholders. My background in logistics operations has also equipped me with the skills necessary to ensure timely and safe order deliveries, further contributing to customer satisfaction.