Glany M

I am a dedicated customer experience professional with a strong commitment to service excellence. My journey in customer service began in 2017, and since then, I have honed my skills in managing customer relationships and ensuring satisfaction across various industries. My experience spans roles in both BPO and technology sectors, where I have consistently delivered empathetic and effective support to clients.

At Marq BPO Solutions, I served as a key point of contact for corporate clients, managing end-to-end customer experiences from onboarding to issue resolution. My proactive approach in handling payment reminders and client follow-ups has significantly contributed to timely collections and enhanced client satisfaction. Previously, at Skoruz Technologies, I efficiently processed high-volume inquiries and provided personalized support, ensuring compliance with service protocols and addressing diverse client needs.

With a diploma in Airline, Tourism, Hospitality & Management, I possess a solid educational foundation that complements my practical experience. I am fluent in multiple languages, which allows me to connect with a diverse clientele. I am eager to bring my skills and passion for customer service to an organization that values excellence and seeks to enhance customer experiences.