Roshan Paswan

As a dedicated and results-driven customer service specialist, I leverage my exceptional interpersonal skills to deliver legendary service on every interaction. With a strong background in team management, sales, and operations, I excel in managing multiple priorities with a positive attitude. My expertise in quality improvement, Six Sigma, and problem-solving skills enables me to drive operational excellence and provide valuable inputs for process improvement.

Throughout my career, I have successfully handled various roles, including quality analyst, executive escalation, and customer support executive. My proficiency in preparing quality dashboards, hygiene audit reports, and SOPs has been instrumental in enhancing the quality of contact centers. I am committed to taking on added responsibilities to meet team goals and seek a full-time position that offers professional challenges utilizing my interpersonal skills, excellent time management, and problem-solving skills.

With a strong educational foundation in chemistry, zoology, and botany from Indira Gandhi National Open University, I am confident in my ability to make a positive impact in any organization. I am eager to bring my skills and experience to a new role and contribute to the success of a dynamic team.