Riddhi Lakhotia

I'm a detail-focused customer service associate with three years of experience, seeking a customer-oriented workplace to apply my expertise in handling customer queries, addressing complaints, and ensuring customer satisfaction. I aim to utilize my excellent communication and problem-solving skills to deliver prompt, accurate service and solutions to customers, while contributing to the organization's growth and success.

With a strong background in customer service, I've achieved sub-2-minute response times for customer inquiries via chat, maintaining a 90% satisfaction rating. I've also managed client listening in eBay, checking listing quality content to ensure it meets approval standards.

I'm a skilled communicator with fluency in English and Hindi, and I'm proficient in project management, public relations, teamwork, time management, leadership, and critical thinking. I'm excited to bring my skills and experience to a new role and contribute to a company's success.