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Susan Nelson

@susannelson

Technical Product Manager at Mars Veterinary Health who led Finance and Insurance capabilities for Voyager Health.

United States
Message

At Mars Veterinary Health, I led product strategy and execution for Voyager Health, a global veterinary practice management platform built to replace brand-specific legacy systems. I led the ground-up development of its Finance and Insurance modules for hospital and veterinary users.

I worked with hospital users, veterinary professionals, clinical SMEs, and teams across operations, finance, and insurance to turn interconnected needs into a harmonized product model. I established finance capabilities for payments, order management, register and safe management, and financial reporting, including integrations with accounting systems and providers such as Stripe.

At Paysafe Group, I led a multidisciplinary product software development team delivering payment solutions. Earlier, as Director, Project Management Office at LifeCare Assurance Company, I directed enterprise initiatives including a $2M policy administration system replacement and a $1M content management system acquisition.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CN

California State University, Northridge

Bachelor of Arts

Bachelor of Arts degree from California State University, Northridge.

UA

University of California, Los Angeles

Systems Analysis Designation, Systems Analysis

Systems Analysis Designation from UCLA.

SA

Scrum Alliance

Certified Scrum Master, Scrum

Certified Scrum Master certification from Scrum Alliance.

SA

Scrum Alliance

Certified Scrum Product Manager, Scrum

Certified Scrum Product Manager certification from Scrum Alliance.

SI

Scaled Agile, Inc.

Certified Scaled Agilist (SAFe), Scaled Agile Framework

Certified Scaled Agilist (SAFe) certification from Scaled Agile, Inc.

Tech stack

Software and tools used professionally

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