Open to opportunities

Maura McCafferty

@mauramccafferty

Message

I am a product manager delivering healthcare payment tech that simplifies integration and improves user experience.

United States

Message

What I'm looking for

I seek a product leadership role in healthcare payments to drive API and platform modernization, improve customer experience, lead cross-functional teams, and deliver measurable ROI in a collaborative, customer-focused culture.

I am a customer-focused product leader with deep experience delivering healthcare insurance technology that simplifies integration, streamlines operations, and improves the member experience. I own product roadmaps, translate client feedback into prioritized roadmaps, and lead cross-functional teams to deliver scalable, data-driven solutions.

My work includes leading platform modernization and microservice initiatives, launching an ETL application projected to reduce file handling costs by over 80%, building a developer portal that cut API implementation time by 35%, and delivering ADA-compliant portal redesigns. I combine technical fluency (.NET, C#, SQL, Azure) with agile leadership (SAFe, Scrum) to drive measurable ROI and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Alegeus

Dec 2020 - Present (4 years 8 months)

Leading platform modernization and integration roadmap; spearheaded an ETL application reducing file handling costs by over 80%, improving NPS by 20% and accelerating onboarding by 25%, and launched a developer portal that cut API implementation time by 35% and support tickets by 20%.

Product Management API Design ETL Microservices Azure Aha!KPIs UX Stakeholder Management

Director, Quality Assurance

Alegeus

Oct 2017 - Dec 2020 (3 years 2 months)

Led SAFe transformation and scaled a 30+ person QA organization, increasing pre-production defect detection from 84% to 97%; migrated performance tools saving $160K/year and introduced automation saving $40K/year while maintaining release velocity.

SAFe Test Strategy Performance Testing Scrum Team Leadership Budgeting Offshore Management

Manager, Sustaining & Systems Research

Alegeus

Apr 2016 - Oct 2017 (1 year 6 months)

Managed Tier II/III support, increasing ticket throughput by 20% and reducing resolution time through process automation, daily triage, and improved documentation to eliminate duplicate efforts.

Technical Support Process Automation Ticketing Systems Knowledge Management SQL Incident Management Triage Documentation

Senior Sustaining Engineer

Alegeus

May 2015 - Apr 2016 (11 months)

Resolved critical client issues via code fixes and SQL data manipulation and acted as a technical translator to improve issue resolution clarity for non-technical stakeholders.

SQL C#).NET Troubleshooting Debugging Root Cause Analysis Client Communication

Senior Programmer Analyst

FIS

Jan 2009 - Apr 2015 (6 years 3 months)

Developed and supported prepaid/debit processing platforms used by hundreds of financial institutions and designed a security vulnerability management process adopted across the North American Card Solutions division.

Payment Systems Prepaid Debit Processing Vulnerability Management C#)SQL Core Banking Support Compliance

Education

Degrees, certifications, and relevant coursework

Illinois State University

Bachelor of Science, Information Systems

2005 - 2008

Grade: 3.5/4.0

Activities and societies: Red Tassel Mortar Board; Golden Key International Honour Society

Bachelor of Science in Information Systems from Illinois State University, completed in December 2008 with a major GPA of 3.5/4.0. Active member of Red Tassel Mortar Board and Golden Key International Honour Society.